IT Services Providers

WHITE PAPER: Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

Posted: 07 Oct 2020 | Published: 07 Oct 2020

WEBCAST: Accurate language testing can be time-intensive, expensive and hard to scale. Fortunately, solutions like Emmersion’s TrueNorth can help simplify them. Learn about TrueNorth and how you can get started in this brief video.

Posted: 24 Aug 2020 | Premiered: Aug 24, 2020

RESEARCH CONTENT: The GEP Spend Category Outlook 2021 consolidates research and insights from hundreds of spend management experts. Created for everyone — from global CPOs to regional category managers — this report clarifies and defines necessary strategies for key categories in 2021. Download your copy to learn more.

Posted: 26 Jan 2021 | Published: 26 Jan 2021

EBOOK: In a post-COVID-19 world, managers and employees are challenged to find newer and more engaging ways to communicate, collaborate and innovate. In this eBook, explore Frost & Sullivan’s best practices for post-pandemic success, and the 3 areas they recommend focusing on.

Posted: 30 Dec 2020 | Published: 30 Dec 2020

RESOURCE: For some, the transition to remote work can be tough. But with the right tools and strategies, you can make the switch a little easier. Read through RingCentral’s 8-chapter Remote Work Playbook to explore expert tips that can help you work from home like a pro.

Posted: 11 Aug 2020 | Published: 11 Aug 2020

WEBCAST: In the aftermath of the pandemic and the shift to remote work, MSSPs are suddenly in high demand. Dive into this webcast to hear security service experts explain their top tips for success during the age of remote working.

Posted: 29 Sep 2020 | Premiered: Sep 29, 2020

RESOURCE: Check out this resource to learn how to build a distributed team in 9 steps and discover the roll of communication in hiring and onboarding to rating sustainable environments for employees to thrive.

Posted: 03 Aug 2020 | Published: 03 Aug 2020

WHITE PAPER: Download this white paper to see how improving your language screening process for contact center hiring can help you save time and money on training and recruiting, reduce agent turnover, and improve customer experience.

Posted: 25 Aug 2020 | Published: 25 Aug 2020

WHITE PAPER: Hiring delays are frustrating—especially if you’re managing a recruitment team that’s under pressure to find talent faster. Fortunately, with secure online collaboration software, you can accelerate the recruitment process and significantly reduce the amount of time it takes to fill positions. See how in this white paper.

Posted: 04 Feb 2021 | Published: 04 Feb 2021

WHITE PAPER: Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.

Posted: 18 Dec 2020 | Published: 18 Dec 2020