Transitioning Traditional Centrex to Hosted IP Centrex
sponsored by Verizon and Adtran
WHITE PAPER:
This white paper will help you to accurately compare traditional Centrex service to Hosted IP Centrex, it will also share critical information to help make your migration from Centrex to VoIP a success.
Posted: 05 Mar 2008 | Published: 01 Jan 2008
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ITIL 4 Whitepaper
sponsored by Atlassian
EBOOK:
Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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Chapter 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK:
Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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IT Modernization Driving Business Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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Magic Quadrant for IT Service Management Tools
sponsored by ServiceNow
ANALYST REPORT:
ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.
Posted: 10 Nov 2020 | Published: 10 Nov 2020
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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How to get closer to the Holy Grail of IT operations management
sponsored by ServiceNow
WHITE PAPER:
Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST:
Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021
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Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK:
Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021
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Understanding the Real Cost of Your Business Phone System
sponsored by Avaya
WHITE PAPER:
A unified, flexible and cost-effective cloud phone system can save organizations more money over time than remaining on a legacy system. Legacy systems are adding functionality, but they become increasingly more expensive as they do, not to mention the cost of adding locations. Read this white paper to learn why cloud phone systems could win out.
Posted: 06 Aug 2020 | Published: 06 Aug 2020
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