How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER:
Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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The Human Resources Service Delivery Book of Knowledge
sponsored by ServiceNow
EBOOK:
The ServiceNow K20 Digital Experience offered over 1,000 high-value online keynotes, presentations, demos, and training across 19 channels. Download this eBook to explore some of the most popular and compelling presentations from the event, and get insight on how some of ServiceNow’s biggest customers use the solution to streamline HRSD.
Posted: 29 Jan 2021 | Published: 29 Jan 2021
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Employee Experience and Customer Experience: Two Halves of the Whole Equation
sponsored by RingCentral
WHITE PAPER:
Download this report to explore the relationship between customer and employee experience, and what communication tools can help you support them both.
Posted: 23 Apr 2020 | Published: 23 Apr 2020
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Remote Agent Playbook
sponsored by RingCentral
WHITE PAPER:
Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.
Posted: 17 Dec 2020 | Published: 17 Dec 2020
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How to Effectively Manage a Remote Team
sponsored by RingCentral
RESOURCE:
How exactly do you manage a remote team that’s scattered around the world? Find out in this interactive playbook, which explores the 5 best practices for remote team management.
Posted: 04 Aug 2020 | Published: 04 Aug 2020
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Exploring the Human Dimension in your Technology Strategy
sponsored by Cornerstone OnDemand
EBOOK:
COVID-19 has fundamentally changed how businesses function. Thriving in this new normal will require a strategic business continuity plan. Read this eBook for tips on creating your strategy based on McKinsey’s 5Rs, and explore recommendations on how to put your people first.
Posted: 29 May 2020 | Published: 29 May 2020
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Thriving Beyond COVID-19 With Transformation & Adaptability
sponsored by Cornerstone OnDemand
EBOOK:
How can financial services firms overcome the challenges of today to thrive? Find out in this eBook, which breaks down the key issues FSIs are facing and why a focus on improving employee experience internally can better support your customers externally.
Posted: 12 Jun 2020 | Published: 12 Jun 2020
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Tips for Keeping Employees Engaged, Connected & Productive During Disruption
sponsored by Cornerstone OnDemand
WHITE PAPER:
Download this white paper to learn how you can become an agile HR leader, and get some tips on keeping employees engaged, connected and productive during disruption.
Posted: 12 Jun 2020 | Published: 12 Jun 2020
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Upskilling and Reskilling the Workforce for the Future
sponsored by Cornerstone OnDemand
EBOOK:
Download this eBook for an in-depth look at the current state of government upskilling and reskilling, and how agencies can support their workforces through online learning.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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HR technology, analytics may help companies through COVID-19
sponsored by Kronos
EGUIDE:
Read this expert guide to learn how businesses can use HR technology and analytics together to get through COVID-19 and beyond.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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