How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER:
Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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CW Benelux November 2020-January 2021: Dutch Alzheimer's app helps dementia patients
sponsored by ComputerWeekly.com
EZINE:
An app aimed at helping dementia patients and their families has been developed by the Alzheimer Society in the Netherlands and has been welcomed with enthusiasm.
Posted: 23 Oct 2020 | Published: 12 Nov 2020
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Your Blueprint for the COVID-compliant workplace
sponsored by Envoy, Inc.
EBOOK:
Access this resource to learn how you can prioritize safety and compliance for the COVID-current workforce and avoid the legal and PR pitfalls that so many companies have fallen prey to over the last year.
Posted: 13 May 2021 | Published: 13 May 2021
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Creating an Action Plan for Your Agency’s Skills Gaps
sponsored by Cornerstone OnDemand
WHITE PAPER:
Check out this white paper to see a worksheet that gives best practices and asks key questions from the public and private sectors for addressing skills gaps.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Build Your Bench Strength
sponsored by Cornerstone OnDemand
WHITE PAPER:
Succession planning is an essential part of any small, medium, or growing business’ employee development strategy. It can help ensure you have the right people in the right roles—whether it’s for a planned or unexpected vacancy. Get started with succession planning today when you download this eBook.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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5 Reasons Why Human Experience Management Is the Future of HR
sponsored by SAP America, Inc.
EBOOK:
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Posted: 07 Jun 2021 | Published: 07 Jun 2021
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API Management: The role of APis in digital business transformation
sponsored by ComputerWeekly.com
EGUIDE:
Application programming interfaces (APIs) are moving beyond the domain of software development. They offer a way for organisations to work closely with an extended ecosystem of business partners, who are able to build value-added software-powered products and services.
Posted: 09 Nov 2020 | Published: 09 Nov 2020
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The People Team Of Tomorrow
sponsored by Sage
WHITE PAPER:
Read this white paper to learn the 4 HR skills needed for the future of work and discover real life examples of experts building success around these principles.
Posted: 12 Apr 2021 | Published: 12 Apr 2021
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CallTower’s Microsoft Teams Direct Routing Implementation Guide
sponsored by CallTower, Inc.
EBOOK:
Implementing a Microsoft Teams Phone System can be complicated, which is why CallTower put together this comprehensive guidebook. Grab your copy to explore their 5-step process and tips for getting started.
Posted: 07 Oct 2020 | Published: 07 Oct 2020
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Learning Management Survey
sponsored by Cornerstone OnDemand
WHITE PAPER:
To get a read on the state of organizational learning, Cornerstone OnDemand recently conducted a survey that asked questions on: learning strategy and impact, learning maturity models, and more. Explore their findings, and expert recommendations, in this white paper.
Posted: 21 Jan 2021 | Published: 21 Jan 2021
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