CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions
sponsored by SearchCRM
EGUIDE:
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.
Posted: 17 Sep 2013 | Published: 17 Sep 2013
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Moving Beyond Master Data Management to Connect Customer Data
sponsored by Reltio
EBOOK:
Data silos make it very challenging to deliver the connected, personalized experience your customers not only want, but expect. Download this e-book to learn how to surmount these roadblocks, with a feasible, 6-step process to unify your customer data across your enterprise.
Posted: 17 Dec 2020 | Published: 17 Dec 2020
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5 Things Better Connectivity Can Help You Achieve
sponsored by Verizon
RESOURCE:
By 2025, the average connected person will interact with a connected device nearly 4,800 times per day—about once every 18 seconds. If your organization’s network is not amply prepared, you will be at risk of falling behind. Access this infographic for 5 business advantages of increasing connectivity and how they impact your bottom line.
Posted: 10 Jul 2020 | Published: 10 Jul 2020
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Citizen360 Use Case
sponsored by Ascention
PRODUCT OVERVIEW:
Download this white paper to learn about Citizen360, a solution designed to help these organizations respond to Government Agencies and Service Providers quickly and effectively, and the top use cases it can support.
Posted: 22 Jan 2021 | Published: 22 Jan 2021
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Making the Most of Customer Data Using CRM Analytics
sponsored by SearchCRM
WHITE PAPER:
Explore this expert e-book for advice on choosing a CRM platform that suits your needs, and learn how to construct a well-defined plan to put social media analytics into a broader enterprise context.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
sponsored by Qvidian
WHITE PAPER:
This ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.
Posted: 04 Aug 2011 | Published: 04 Aug 2011
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PPL Successfully Orchestrates an Accurate Repertoire Database with Enterprise MDM
sponsored by DataFlux Corporation
CASE STUDY:
A leading UK-based music licensing company works with DataFlux and Deloitte to verify and validate millions of data records from multiple sources.
Posted: 28 Feb 2011 | Published: 28 Feb 2011
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Attain True Market Leadership in a Customer-Driven Age
sponsored by Oracle Corporation
WHITE PAPER:
In today's demanding business environment you either lead or you fall behind. So what defines leadership in an environment where business models shift all the time and CEOs have 90 days to please shareholders or face their wrath?
Posted: 02 Mar 2007 | Published: 01 Feb 2007
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Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK:
This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016
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Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE:
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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