Customer Care Outsourcing White Papers, Software Downloads, Definition and Webcasts

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Customer Care Outsourcing Reports

Customer Success Story: MoneyGram sponsored by NICE inContact CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on. Posted: 15 Jan 2021 \| Published: 15 Jan 2021 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Contact Center 2.0: The Rise of Collaborative Contact Centers sponsored by RingCentral WHITE PAPER: Learn why cloud contact centers are taking over, and how digital transformation is making them more unified, collaborative and intelligent in this white paper. Posted: 24 Apr 2020 \| Published: 24 Apr 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

Improving Contact Center Performance with Virtual Agent and Chatbot Technology sponsored by [24]7.ai WHITE PAPER: In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others. Posted: 17 Sep 2020 \| Published: 17 Sep 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

ChaseData CCaaS: Improving their solution since 1997 sponsored by ChaseData PRODUCT OVERVIEW: ChaseData CCaaS uses a suite of outbound calling solutions to help you maximize your live answer connection rates, avoid SCAM LIKELY, keep you in 100% compliance with TCPA, and more. Learn more about their solution and how you can get started in this white paper. Posted: 18 Nov 2020 \| Published: 18 Nov 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

Conversational Voice Response: Bringing the Best Tech Forward sponsored by [24]7.ai WHITE PAPER: While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement. Posted: 23 Sep 2020 \| Published: 23 Sep 2020 TOPICS: Call Center Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management \| IVR

5 Ways To Manage Demand Swings In Your Contact Center sponsored by NICE inContact EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

AI in CRM: 10 Tips for Implementing Bots sponsored by ConvergeOne EGUIDE: Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots. Posted: 23 May 2018 \| Published: 18 May 2018 TOPICS: Artificial Intelligence \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| Natural Language Processing \| Natural Language Processing Software

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance sponsored by Avaya WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Contact Management

How Automated Contact Services Help One Health Center Reduce Missed Appointments sponsored by Microsoft EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Posted: 14 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Data Integration \| Customer Data Management \| Customer Self-Service \| Customer Service

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