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DEFINITION: EU Data Protection Directive (also known as Directive 95/46/EC) is a directive adopted by the European Union designed to protect the privacy and protection of all personal data collected for or about citizens of the EU, especially as it relates to processing, using, or exchanging such data. Directive 95/46/EC encompasses all key elements from article 8 of the European Convention on Human Rights, which  … 

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Consumer Privacy Reports
 
Foundation for Digital Transformation
sponsored by Infovista
ANALYST REPORT: In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

Infovista

The Total Economic Impact of ServiceNow Customer Service Management
sponsored by ServiceNow
EBOOK: Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Virtual Xperience20
sponsored by Genesys
RESOURCE: Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.
Posted: 24 Jul 2020 | Published: 24 Jul 2020

Genesys

Building a Modern IVR with Conversational AI
sponsored by Twilio
WEBCAST: IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.
Posted: 29 Jul 2020 | Premiered: Jul 29, 2020

Twilio

The CallMiner Churn Index 2020
sponsored by CallMiner
RESEARCH CONTENT: Two years ago, CallMiner commissioned a survey to find out why US consumers leave providers. What they uncovered was a switching epidemic – with call centers playing a pivotal role in whether consumers stay loyal or decide to switch. This year, they decided to repeat the exercise to see what’s changed. Explore the results in this report.
Posted: 26 May 2020 | Published: 26 May 2020

CallMiner

Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

TechTarget

Winning the CX war
sponsored by Verizon
WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Verizon

The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020

Verizon

Web Application Security: Automated Scanning versus Manual Penetration Testing
sponsored by Logicalis
WHITE PAPER: This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.
Posted: 11 Dec 2008 | Published: 11 Dec 2008

Logicalis

Big Data and Personal Data Lead to the Internet's Most Surprising Consumer Products
sponsored by SAP
WHITE PAPER: In this report from the MIT Technology Review, discover 10 must-read articles about the relationship between personal data and big data. Find out how companies are leveraging customer information and the pros and cons of releasing personal data via the Web or otherwise.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

SAP
 

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