This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC.
Many organizations today are using on-premise IT service management (ITSM) solutions. But organizations are increasingly moving to ITSM solutions that are hosted in the cloud for greater flexibility and lower costs.
The Mobile World Congress event, an industry jamboree to celebrate all things telecom and mobile, was held in October 2019. This year, however, behind the excitement around 5G was a more private level of concern in the smaller sessions away from the keynotes. In this blog, learn about the growing issue of startup funding in the telco world.
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
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