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Automated Voice Response Reports
 
9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Voxeo

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Quantum computing in action
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing.
Posted: 15 Mar 2021 | Published: 15 Mar 2021

ComputerWeekly.com

Future Of The Msp Industry Research Report
sponsored by LogicMonitor
RESEARCH CONTENT: LogicMonitor wanted to understand how MSPs evolve over time and to uncover IT leaders views on IT automation, cloud migration and business continuity in the face of unexpected crises. Download this research report to discover key findings from this study as well as some recommendations for MSPs for your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

2020 Media Consumption Series - Why
sponsored by ComputerWeekly.com
EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?
Posted: 06 May 2021 | Published: 06 May 2021

ComputerWeekly.com

A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

2021 UKI Salary Survey Analysis Video
sponsored by ComputerWeekly.com
EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.
Posted: 30 Mar 2021 | Published: 30 Mar 2021

ComputerWeekly.com
 

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