Automated Voice Response

WHITE PAPER: While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.

Posted: 23 Sep 2020 | Published: 23 Sep 2020

WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.

Posted: 15 Jun 2011 | Published: 15 Jun 2011

PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.

Posted: 30 Jul 2010 | Published: 30 Jul 2010

WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WHITE PAPER: Dive into this research report from Harvard Business Review to learn about employee experience strategies, by the numbers. Plus, discover critical tech tools to help with employee productivity and efficiency in your organization.

Posted: 08 Dec 2020 | Published: 08 Dec 2020

RESOURCE: Currently, Radio Access Networks (RAN) are closed and innovation is slow. This is resulting in limited programmability and low flexibility for 5G new service introduction. However, O-RAN is standardizing an open, disaggregated RAN architecture. In this resource, learn more about O-RAN.

Posted: 05 Jan 2021 | Published: 05 Jan 2021

ANALYST REPORT: Avoiding vendor lock-in and the ability to build best-of-breed capabilities are very valuable benefits of open architectures, but many overlook another key benefit – improved security. In this 451 Research report, learn how open virtualized RAN infrastructure offers security and flexibility benefits, both for 4G and 5G networks.

Posted: 10 Nov 2020 | Published: 31 May 2020

WHITE PAPER: Download this guide to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

Posted: 19 Jan 2021 | Published: 19 Jan 2021