BPO Services White Papers

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CIO Perspective: To be great at IT, you must be great at BPM
sponsored by IBM
WHITE PAPER: Sound business process management (BPM) lies at the heart of IT's ability to respond to the constant mandate to deliver "more for less." Access this resource for a Q&A on BPM with Toby Redshaw, the Group CIO leading a successful BPM program at Aviva plc, the world’s fifth largest insurance group.
Posted: 06 Mar 2012 | Published: 01 Jun 2010

IBM

Three Steps to Progress BPM from Project to Program
sponsored by IBM
WHITE PAPER: This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

IBM

SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers
sponsored by itelligence, Inc.
WHITE PAPER: Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider.
Posted: 28 Mar 2011 | Published: 28 Mar 2011

itelligence, Inc.

Magic Quadrant for Web Content Management
sponsored by SDL Web Content Management Solutions Division
WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
Posted: 08 Sep 2010 | Published: 07 Sep 2010

SDL Web Content Management Solutions Division

Top Five Obstacles Companies Face and How to Overcome Them
sponsored by SAP America, Inc.
WHITE PAPER: This white paper addresses five obstacles that small businesses and midsized companies face.
Posted: 02 Feb 2012 | Published: 27 Jan 2012

SAP America, Inc.

The Business Case for Outsourcing to Vietnam
sponsored by LogiGear Corporation
WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.
Posted: 14 Jun 2011 | Published: 14 Jun 2011

LogiGear Corporation

Forming an Agile IT Function
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Innovators Use B2B Integration Software to Shrink Cycle Times and Cost
sponsored by IBM
WHITE PAPER: IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

Mitigating the Risks of Outsourcing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Growing Market Share in a Highly Competitive Financial Services Industry
sponsored by Keynote Systems
WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Posted: 23 Jan 2005 | Published: 01 Jan 2004

Keynote Systems