BPO Services

VIDEO: In this video, Veeam will examine industry trends that are causing the IT reality gap, how those expectations are driving challenges and potential strategies, and offer some ideas on how to close the gap from both a technical and operational perspective. Access it here.

Posted: 20 Jan 2021 | Premiered: 09 Dec 2019

VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.

Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

WEBCAST: In today's fast-paced environment of IT innovation, pressure to execute deals quickly can undermine your ROI due to traps hidden in contractual language in technology purchase agreements. This webinar discusses how to identify and mitigate these hidden time bombs before they bust your budget and derail your organization's goals.

Posted: 09 Sep 2021 | Premiered: Jul 15, 2021

WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

VIDEO: Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.

Posted: 24 Nov 2020 | Premiered: 09 Nov 2020

WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.

Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.

Posted: 28 Nov 2007 | Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT)

VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.

Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line."

Posted: 12 Jun 2014 | Premiered: Jun 12, 2014

WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets.

Posted: 20 Jun 2011 | Premiered: Jun 20, 2011