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SLM Reports
 
CW Buyer's Guide: Outsourcing
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance.
Posted: 17 Jul 2012 | Published: 05 Jul 2011

ComputerWeekly.com

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee
sponsored by CA Technologies.
CASE STUDY: Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.
Posted: 19 Oct 2010 | Published: 19 Oct 2010

CA Technologies.

MicroScope August 2011: A special issue examining the cloud and the prospects for the channel
sponsored by MicroScope
EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

MicroScope

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers
sponsored by Tenzing Managed IT Services
WHITE PAPER: Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
Posted: 28 Jun 2010 | Published: 28 Jun 2010

Tenzing Managed IT Services

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

All in the Cloud Together
sponsored by SearchCloudApplications
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudApplications
 
 
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