SLM White Papers, Software Downloads, Definition and Webcasts

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Feb 10, 2012

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SLM Reports

Driving the SLM process in ITIL: Why it should be your priority sponsored by CA Technologies. WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. Posted: 08 Dec 2011 \| Premiered: 08 Dec 2011 TOPICS: Change Management \| Customer Retention \| Customer Satisfaction \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

A New View of Service Level Management sponsored by CA Technologies. WHITE PAPER: Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Cloud Computing \| Cloud Management \| Customer Service \| IT Service Management \| Private cloud computing \| Public cloud computing \| SLA \| SLA Management Services

The Total Economic Impact of CA Technologies’ Business Service Insight Solution sponsored by CA Technologies. WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Customer Retention \| Customer Satisfaction \| IT Service Management \| Metrics \| Productivity \| Service Level Management \| SLA \| SLA Management Services

Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS sponsored by Dell, Inc. ANALYST BRIEF: Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief. Posted: 27 Apr 2011 \| Published: 27 Apr 2011 TOPICS: SLA \| SLA Management Services \| Storage Management \| Storage Management Services \| Storage Media \| Storage Virtualization \| Storage Virtualization Software

Five Easy Steps to Optimizing Your IT Services sponsored by CA Technologies. WEBCAST: IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. Posted: 08 Dec 2011 \| Premiered: 08 Dec 2011 TOPICS: Business Process Management \| Customer Satisfaction \| Customer Service \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

Enhance Your SLA Management Approach sponsored by CA Technologies. PRODUCT DEMO: Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers. Posted: 16 Aug 2011 \| Premiered: 16 Aug 2011 TOPICS: Applications Management \| Cloud Computing \| Customer Data Management \| Data Analytics \| Data Auditing \| SLA \| SLA Management Services \| Software as a Service

Tackling the five greatest challenges of cloud service sprawl sponsored by CA Technologies. WHITE PAPER: The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| Metrics \| Outsourcing \| Service Level Management \| SLA \| SLA Management Services

Cloud decisions: Strategies for addressing organizational challenges sponsored by CSC WEBCAST: In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing. Posted: 10 Feb 2011 \| Premiered: 10 Feb 2011 TOPICS: Cloud Computing \| IT Best Practices \| SLA \| SLA Management Services \| Strategic Planning \| Virtualization Security

How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs sponsored by APC by Schneider Electric WHITE PAPER: Today’s IT pros are being challenged to convert their data centers from costly infrastructures into producers of business value. This resource explores how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery. Posted: 10 Feb 2012 \| Published: 10 Feb 2012 TOPICS: Data Center Management \| Data Center Power Management \| Data Centers \| Systems Management \| Systems Management Services \| Systems Operations

Whitepaper: Monitoring End User Experience in Virtual / VDI Environments sponsored by Aternity WHITE PAPER: This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Management \| IT Management Services \| Virtual Desktop Infrastructure \| Virtual Machine

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