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May 23, 2013

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SLM Multimedia (View All Report Types)

Driving the SLM process in ITIL: Why it should be your priority sponsored by CA Technologies. WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. Posted: 08 Dec 2011 \| Premiered: Dec 8, 2011 TOPICS: Change Management \| Customer Retention \| Customer Satisfaction \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

Reduce the Cost and Complexity of Multi-sourced IT Environments sponsored by Hewlett-Packard Company WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. Posted: 27 Jul 2012 \| Premiered: May 9, 2012 TOPICS: Application Performance Management \| Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Governance \| IT Management \| IT Service Management \| Public cloud computing \| SLA \| SLA Management Services \| Software as a Service

Maximize the business value of your enterprise applications sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP can help you achieve the greatest business value from enterprise business applications and provide the knowledge and expertise of cloud applications. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| Enterprise Applications Software \| Enterprise Systems \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| Private Cloud \| Private cloud computing

Top-down Application Management: The New IT Operations Imperative from Oracle sponsored by Oracle Corporation WEBCAST: Attend this free Webcast to learn how Oracle Enterprise Manager' unique top-down application management can help you simplify management of business applications. Posted: 21 Mar 2007 \| Premiered: Mar 28, 2007, 14:00 EDT (18:00 GMT) TOPICS: Applications Management \| Compliance (Systems Operations) \| Grid Computing \| IT Infrastructure \| Oracle (Product) \| SOA \| Systems Management \| Systems Management Services

IBM Service Management for Communication Service Providers sponsored by IBM SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. Posted: 26 Oct 2010 \| Premiered: 22 Oct 2010 TOPICS: Change Management \| Communications Networks \| Communications Systems \| Configuration Management \| IT Service Management \| IT Services \| IT Systems \| Network Management

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams sponsored by BMC-Accenture PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud. Posted: 13 Jan 2012 \| Premiered: Jan 13, 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| IT Management \| Systems Management \| Systems Management Services

Podcast - How to Produce an Actionable IT Service Catalog sponsored by newScale, Inc. PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... Posted: 07 Oct 2008 \| Premiered: Oct 7, 2008 TOPICS: Customer Service \| IT Management Services \| IT Service Management \| ITIL \| Service Level Management \| Systems Management

BMC Cloud Lifecycle Management sponsored by BMC-Accenture WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more! Posted: 31 Aug 2011 \| Premiered: Aug 31, 2011 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| Data Center Management \| ITIL \| Systems Management \| Systems Management Services

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Managing IT Complexity: A CIO Roundtable Discussion sponsored by ASG Software Solutions WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations. Posted: 28 Jul 2010 \| Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT) TOPICS: Application Deployment \| Applications Management \| Applications Management Services \| Business Service Management Software \| IT Management \| IT Management Services

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