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SLM White Papers (View All Report Types)
 
Event Processing with State Machines
sponsored by TIBCO Software Inc.
WHITE PAPER: Access this white paper to learn about an event-driven approach to real-time operational visibility.
Posted: 19 Mar 2015 | Published: 01 May 2014

TIBCO Software Inc.

Vblock Drives Enterprise Cloud Growth for CSC
sponsored by VCE
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

VCE

Getting to the Root cause of Network and Application Issues
sponsored by Fluke Networks
WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.
Posted: 23 Mar 2012 | Published: 22 Mar 2012

Fluke Networks

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers
sponsored by Tenzing Managed IT Services
WHITE PAPER: Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
Posted: 28 Jun 2010 | Published: 28 Jun 2010

Tenzing Managed IT Services

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie
sponsored by CA Technologies.
WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.
Posted: 06 Apr 2012 | Published: 06 Apr 2012

CA Technologies.

The Lucky 7 System i Resources
sponsored by Help/Systems
WHITE PAPER: Robot/CONSOLE©, the System i™ message management and resource monitoring software, can make you and your critical IBM i resources very lucky. With automatic resource monitoring, proactive checking keeps resources running and helps them avoid the unlucky Service Level Agreement (SLA) meeting.
Posted: 03 May 2010 | Published: 03 May 2010

Help/Systems

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011

CA Technologies.

How to Choose a Managed Network Services Provider
sponsored by MegaPath Inc.
WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Posted: 23 May 2012 | Published: 22 May 2012

MegaPath Inc.

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies
 
 
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