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Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

The Road to Smarter Computing
sponsored by IBM
WHITE PAPER: A smarter approach to computing can help you free up IT resources and drive innovation and growth. In this resource, explore the business drivers and technology advances that facilitate and enable smarter computing.
Posted: 07 Jun 2013 | Published: 31 Oct 2012

IBM

vTerminology: A Guide to Key Virtualization Terminology
sponsored by Global Knowledge
WHITE PAPER: This informative white paper defines the terminology associated with IT virtualization, explaining both vendor-agnostic and vendor-specific to help you when creating or adjusting your virtualization strategy.
Posted: 09 May 2013 | Published: 02 May 2013

Global Knowledge

Get Certified - Avaya Communication Manager
sponsored by Global Knowledge
WHITE PAPER: The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.
Posted: 08 May 2013 | Published: 08 May 2013

Global Knowledge

Modernize your environment: HP SAP Upgrade Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective.
Posted: 11 Feb 2013 | Published: 11 Feb 2013

Hewlett-Packard Limited

The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

Success in the Cloud: Why Workload Matters
sponsored by IBM
WHITE PAPER: As the adoption rate of cloud services continues to rise, the question on every IT executive's mind is which IT workloads benefit the most from cloud computing? Review this informative resource to uncover 6 IT workloads that significantly benefit from cloud computing and learn which 3 are considered to deliver the greatest business value.
Posted: 02 Oct 2012 | Published: 02 Oct 2012

IBM

A Guide for CIOs: Make Your Mark with Business Transformation
sponsored by Hewlett-Packard Limited
WHITE PAPER: Review this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more.
Posted: 06 Jul 2012 | Published: 01 Jul 2012

Hewlett-Packard Limited

CIO Decisions E-Zine: Putting a social layer into every business app
sponsored by SearchCIO.com
EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.
Posted: 09 Aug 2013 | Published: 09 Aug 2013

SearchCIO.com

Why Your Service Desk is Failing Whitepaper
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

Hitachi Dynamic Virtual Controller Technology: Optimize Dynamic Workloads
sponsored by Hitachi Data Systems
WHITE PAPER: This paper examines the complexity and management challenges presented by the current storage landscape, the explosive growth of data storage requirements and what it all means to businesses.
Posted: 02 Aug 2013 | Published: 30 Apr 2012

Hitachi Data Systems

People and Processes: Keys to IT as a Service Success
sponsored by VMware, Inc.
WHITE PAPER: ITaaS has transformed how businesses operate, making them more efficient and smarter.  Learn the eight things you can do as a CIO to accelerate the benefits of ITaaS in your workplace.
Posted: 01 Aug 2013 | Published: 01 Aug 2013

VMware, Inc.

How Web Security Improves Productivity and Compliance
sponsored by Webroot
WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
Posted: 30 May 2013 | Published: 31 Dec 2012

Webroot

The Hay Group Case Study
sponsored by CenterBeam
CASE STUDY: This brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.
Posted: 22 May 2013 | Published: 22 May 2013

CenterBeam

How Web Security Improves Productivity and Compliance
sponsored by Webroot
WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
Posted: 15 May 2013 | Published: 31 Dec 2012

Webroot

eGuide: Top Factors of Cloud Adoption
sponsored by CA Technologies.
EGUIDE: Access this cloud adoption e-guide to learn how the cloud is shifting roles and responsibilities within the IT department as well as the top factors driving IT pros to the cloud today.
Posted: 27 Feb 2013 | Published: 27 Feb 2013

CA Technologies.

Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management
sponsored by IBM and Crossview
EGUIDE: It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.
Posted: 18 Feb 2013 | Published: 18 Feb 2013

IBM and Crossview

The Challenges and Benefits of Private Clouds
sponsored by Zones, Inc.
EGUIDE: In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Zones, Inc.

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by IBM and Crossview
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

IBM and Crossview

SysAid IT Success Story: LG Electronics, Canada
sponsored by SysAid Technologies Ltd
CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.
Posted: 06 Sep 2012 | Published: 06 Sep 2012

SysAid Technologies Ltd

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc.
sponsored by Electric Cloud
WEBCAST: Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams.
Posted: 06 Sep 2012 | Premiered: Sep 6, 2012

Electric Cloud

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

A Geek’s Guide to Presenting to Business People
sponsored by Citrix Online
WEBCAST: Giving presentations to business stakeholders is often a struggle for IT executives because they don’t know how to speak business executives “language”. Attend this live webcast on June 20th to learn what business-minded individuals need in a presentation and practical tips for how to make your presentations more compelling.
Posted: 05 Jun 2012 | Premiered: Jun 20, 2012, 01:00 EDT (05:00 GMT)

Citrix Online

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft
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