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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

Open Trusted Technology Provider Standard (O-TTPS)
sponsored by ComputerWeekly.com
WHITE PAPER: This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk.
Posted: 10 Apr 2013 | Published: 10 Apr 2013

ComputerWeekly.com

Implementing a Data Integration Strategy For Legacy Modernization
sponsored by Information Builders
WHITE PAPER: This white paper explains why federal agencies need to prioritize legacy modernization and the creation of a fully unified data quality and integration infrastructure in order to gain a unified view of business data.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Information Builders

Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK: If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

ServiceNow

Recommendations on rolling back government surveillance
sponsored by ComputerWeekly.com
EBRIEF: Four former seniors staff from the US electronic intelligence gathering agency, the NSA, put the case for reform.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

ComputerWeekly.com

Essential Supplier Report: Smart City Suppliers
sponsored by IBM
WHITE PAPER: This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

IBM

Critical Technologies for Compliance and Risk Management
sponsored by Siperian, Inc.
WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Siperian, Inc.

Asset and service management solutions to manage government assets
sponsored by IBM
BROCHURE: Read this brochure and find out how IBM Maximo Asset Management helps government agencies address accountability with asset optimization.
Posted: 15 Apr 2011 | Published: 15 Apr 2011

IBM

Smartphones: A Savvy Strategy for Government Employees
sponsored by BlackBerry
WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.
Posted: 12 Jan 2011 | Published: 11 Jan 2011

BlackBerry

Beyond the Tag: Finding Radio-frequency Identification (RFID) Value in Manufacturing and Distribution Applications
sponsored by Intermec
WHITE PAPER: This white paper will describe how companies have used internal RFID systems to reduce costs and improve efficiency, and explain how the lessons learned can be applied to a variety of industrial operations.
Posted: 04 Mar 2009 | Published: 04 Mar 2009

Intermec
 
 
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