There is a universal constituent need for better public services and multiple access channels to these services, mirroring their experience in the commercial world where they can shop, bank, find information and communicate on-site, online and through mobile phones. Smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web. Cross-agency collaboration is needed to offer this mix of choice and a consistent, integrated experience and information while quickly responding to changing circumstances.