Chapter 13 White Papers, Software Downloads, Definition and Webcasts

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May 24, 2013

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Chapter 13

Chapter 13 Reports

Computer Weekly - 15 May 2012: Overhauling banking IT sponsored by ComputerWeekly.com EZINE: This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital? Posted: 14 May 2012 \| Published: 15 May 2012 TOPICS: Application Development \| Banking Industry \| Banking Services \| Banking Software \| Banking Systems \| Bankruptcies \| Mobile Device Management \| Mobile Payments \| Wireless Industry \| Wireless Security \| Wireless Services

Grow Your Business With Existing Customers sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Collaboration \| Collaborative Commerce \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

How to Get Rid of Stage Fright Before Your Next Presentation sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Matt Abrahams, communication and presentation expert, explores how you can shake your stage fright to present with confidence. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Can the CIO dilemma be solved? sponsored by IBM PODCAST: Many companies are benefiting from a smarter approach to infrastructure and architecture.Access this podcast aimed at IT decision makers who are using technology to transform their organizations and improve business performance. Find out how you can turn your company into a smarter organization and make your IT become more strategic. Posted: 18 Mar 2013 \| Premiered: Mar 18, 2013 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Content Analytics \| Content Management \| Data Analytics \| Data Governance \| Data Integration \| Data Management

CW Buyer's Guide: IT for SMEs sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This 6 page buyers guide for SMEs shows how small businesses can maximise the value of their IT investments. Posted: 12 Oct 2012 \| Published: 12 Oct 2012 TOPICS: Asset Management (Finance) \| Budgeting \| Economic Environment \| Investments \| Outsourcing \| Spend Management

Learn how Swiss Post solutions cut document management costs with Kofax. sponsored by Kofax, Inc. VIDEO: This brief video testimonial demonstrates how, by automating their information-intensive processes, Swiss post Solutions was able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Management \| IT Management

Transforming Healthcare Delivery with Analytics sponsored by IBM WHITE PAPER: In this white paper, learn how data mining and statistical analysis can dramatically improve patient care and satisfaction without stretching your budget. Posted: 13 Aug 2012 \| Published: 13 Aug 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| Data Analytics \| Database Management \| Health Care Applications Software \| Health Care Industry \| Health Care Software \| Medical Practice Management \| Medical Records Management \| Medical Software

Network Faxing With Open Text Network Servers sponsored by OpenText WHITE PAPER: This resource highlights the benefits of network fax servers over traditional standalone fax machines, from reduced cost to enhanced productivity. Posted: 11 Apr 2012 \| Published: 30 Oct 2009 TOPICS: Business IT Alignment \| Business of Information Technology \| Business Process Management \| Document Imaging \| Document Management \| Document Management Software \| Documentation \| Fax Equipment \| Fax Machines \| Fax Server Hardware \| Fax Services \| Fax Software \| Information Management \| Network Architectures \| Network Infrastructure \| Network Management \| Network Managers \| Network Peripheral Hardware

Lower business risk and increase IT productivity with a managed file transfer solution for SOA sponsored by IBM WHITE PAPER: This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability. Posted: 30 Sep 2010 \| Published: 30 Sep 2010 TOPICS: Business Architectures \| Business Environment \| Business Intelligence \| Business Management \| Business Service Management \| File Transfer Protocols \| SOA Governance

Using Case Management to Empower Employees and transform Customer Service sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Business of Information Technology \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Best Practices \| IT Management

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