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Business Alignment

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Business Alignment Reports
Anatomy of an Analytic Enterprise
sponsored by SAS
WHITE PAPER: Collecting data is only a starting point; analysis is the key to success. Explore the anatomy of an analytic enterprise and review some key characteristics and tactics organizations must adopt in order to become a truly data-driven, intelligent enterprise.
Posted: 07 Apr 2016 | Published: 07 Apr 2016


CRM Buyer's Guide: Take the Guesswork out of your CRM Purchase
sponsored by bpm'online
EBOOK: 55% of companies say that the success of their CRM initiative lies in defining the right set of requirements. Well, what exactly are those requirements? This buyer's guide helps to lay out your CRM decision-making roadmap, pointing out the key considerations while providing dos and don'ts as well as pro-tips.
Posted: 26 Aug 2016 | Published: 26 Aug 2016


Infor CRM for industrial manufacturing
sponsored by Infor
WHITE PAPER: Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.
Posted: 29 Jun 2016 | Published: 29 Jun 2016


Presentation: City & Guilds unified communication stragey
sponsored by
PRESENTATION: Ian Turfrey, IT director at City & Guilds, explains how unified communications technology has transformed the qualifications awarding body in this presentation .
Posted: 18 Mar 2014 | Published: 18 Mar 2014

How manufacturers can use value selling to deliver great experiences at every touch point
sponsored by Infor
WHITE PAPER: 60% of B2B buyers said they spent more time researching purchases and 40% said they waited longer than they did the year before to contact a salesperson. Salespeople aren't just order takers yet! Read on to discover value selling and how CRM solutions give your salespeople the right tools for the job.
Posted: 07 Jul 2016 | Published: 30 Jun 2015


5 Coaching Session Considerations
sponsored by Infor
WHITE PAPER: Employee coaching is key to retaining top talent in today's hyper-competitive market. Effective coaching takes careful planning and forethought. This white paper covers the 5 key considerations that go into planning a coaching session.
Posted: 18 Jul 2016 | Published: 18 Jul 2016


Capturing the ICT Dividend
sponsored by
ANALYST REPORT: This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.
Posted: 01 Dec 2011 | Published: 01 Dec 2011

Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Align Employee Performance and Strategic Workforce Planning
sponsored by MacroMicro
EGUIDE: Data grants insight into your talent's performance, but how can you use data from across the company to determine how an individual employee's performance assists in reaching your goals?
Posted: 29 Jul 2016 | Published: 26 Jul 2016


E-Guide: Business intelligence management: Strategic advice for CIOs
sponsored by SAP America, Inc.
EGUIDE: For organizations with stores upon stores of untouched data, there’s one essential tool: Business intelligence. Unfortunately, inconsistent or irrelevant data can turn BI in the wrong direction. This e-guide outlines essential components for a foolproof BI management strategy.
Posted: 04 Nov 2011 | Published: 04 Nov 2011

SAP America, Inc.
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