Virtual Private LAN Service is evolving into the next "in" technology. AT&T defines it as any-to-any Ethernet that can be either metro or long haul. VPLS allows enterprises to scale bandwidth and is a good fit for customers who require meshed connectivity and want to control and manage routing.
Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
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