Surveys

WHITE PAPER: Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

Posted: 21 Oct 2009 | Published: 21 Oct 2009

WHITE PAPER: Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.

Posted: 17 Sep 2009 | Published: 17 Sep 2009

WHITE PAPER: This white paper will focus on the acquisition of Business Objects by SAP and the pain points caused by the uncertainty of SAP's product roadmaps and the difficulty of integrating their products. It will then outline some effective business intelligence strategies.

Posted: 08 Jul 2009 | Published: 08 Jul 2009

WHITE PAPER: The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.

Posted: 05 Jun 2009 | Published: 05 Jun 2009

WHITE PAPER: This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.

Posted: 02 Feb 2009 | Published: 02 Feb 2009