Optimize Customer Experience to Achieve Competitive Advantage

Optimize Customer Experience to Achieve Competitive Advantage

Cover
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, the survey results point to some general trends and beliefs in this important area. In addition, information was gathered from analysts with expertise in banking and in customer experience.
Vendor:
Wipro Technologies
Posted:
21 Oct 2009
Published
21 Oct 2009
Format:
PDF
Length:
16 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy