Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

Feb 11, 2012

Optimize Customer Experience to Achieve Competitive Advantage sponsored by Wipro Technologies
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, the survey results point to some general trends and beliefs in this important area. In addition, information was gathered from analysts with expertise in banking and in customer experience. (THIS RESOURCE IS NO LONGER AVAILABLE.)

See what other users are reading via our Daily Top 50 Report

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2012, TechTarget \| Read our Privacy Statement