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Service Level Agreements Management Services

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Service Level Agreements Management ServicesWhite Papers (View All Report Types)
 
Critical Backup and Compliance Requirements
sponsored by APTARE
WHITE PAPER: This short white paper explores a data protection solution that provides end-to-end visibility to ensure sustainable compliance.
Posted: 02 Jul 2013 | Published: 28 Jun 2013

APTARE

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

The Critical Role of the Network in Supporting Cloud-Based Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.
Posted: 23 Nov 2011 | Published: 23 Nov 2011

Cisco Systems, Inc.

OMEGAMON Extended Insight- Analysis: Where is your application spending time?
sponsored by IBM
WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

IBM

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett-Packard Company
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett-Packard Company

The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011

CA Technologies.

How to Choose a Managed Network Services Provider
sponsored by MegaPath Inc.
WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Posted: 23 May 2012 | Published: 22 May 2012

MegaPath Inc.

Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture
 
 
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