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Service Level Agreements Management Services White Papers (View All Report Types)
 
Managing the Complexity of Today’s Hybrid IT Environments
sponsored by Kaseya
WHITE PAPER: Fortunately, these challenges no longer have to be costly and time consuming. This white paper describes the key characteristics of the changing environment of IT. You can also discover new choices that IT managers have for meeting the growing set of management challenges.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

The Lucky 7 System i Resources
sponsored by Help/Systems
WHITE PAPER: Robot/CONSOLE©, the System i™ message management and resource monitoring software, can make you and your critical IBM i resources very lucky. With automatic resource monitoring, proactive checking keeps resources running and helps them avoid the unlucky Service Level Agreement (SLA) meeting.
Posted: 03 May 2010 | Published: 03 May 2010

Help/Systems

The Critical Role of the Network in Supporting Cloud-Based Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.
Posted: 23 Nov 2011 | Published: 23 Nov 2011

Cisco Systems, Inc.

Getting to the Root cause of Network and Application Issues
sponsored by Fluke Networks
WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.
Posted: 23 Mar 2012 | Published: 22 Mar 2012

Fluke Networks

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett-Packard Company
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett-Packard Company

How to Choose a Managed Network Services Provider
sponsored by MegaPath Inc.
WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Posted: 23 May 2012 | Published: 22 May 2012

MegaPath Inc.

OMEGAMON Extended Insight- Analysis: Where is your application spending time?
sponsored by IBM
WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

IBM

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation
 
 
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