Tackling the five greatest challenges of cloud service sprawl
sponsored by CA Technologies.
WHITE PAPER:
The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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Enhance Your SLA Management Approach
sponsored by CA Technologies.
PRODUCT DEMO:
Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers.
Posted: 16 Aug 2011 | Premiered: 16 Aug 2011
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Cloud decisions: Strategies for addressing organizational challenges
sponsored by CSC
WEBCAST:
In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing.
Posted: 10 Feb 2011 | Premiered: 10 Feb 2011
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Five Easy Steps to Optimizing Your IT Services
sponsored by CA Technologies.
WEBCAST:
IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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A New View of Service Level Management
sponsored by CA Technologies.
WHITE PAPER:
Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER:
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST:
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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Refactoring sensitive data access: the benefits of desktop virtualization for security
sponsored by Citrix
WHITE PAPER:
This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.
Posted: 10 Jan 2012 | Published: 10 Jan 2012
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Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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Cloud Computing: A CFO’s Perspective
sponsored by HP and Intel
WHITE PAPER:
Access this resource to learn more about the promised financial and business benefits of this emerging technology. Learn how to spot risks and make the best long-term decisions for your business.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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