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Performance Metrics

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Customer Experience (CX) Metrics and Key Performance Indicators
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Maximize asset productivity and operational performance
sponsored by IBM
WHITE PAPER: A "predictive maintenance" approach to enterprise asset management can help give you the visibility you need into your daily operations, reducing operational costs and minimizing asset downtime. In this resource, explore the ins and outs of predictive maintenance, and discover the benefits you could enjoy from this strategy.
Posted: 29 Aug 2013 | Published: 31 Jul 2013

IBM

Journal of Management Excellence - Introducing Management Excellence
sponsored by Oracle Corporation
WHITE PAPER: A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.
Posted: 05 Jun 2009 | Published: 05 Jun 2008

Oracle Corporation

Riding the Growth Wave: Leveraging Economies of Scale
sponsored by SAP America, Inc.
WHITE PAPER: This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
Posted: 30 Oct 2009 | Published: 01 Apr 2008

SAP America, Inc.

Consolidated Operations Management
sponsored by Boundary
WHITE PAPER: This informative paper explores the key requirements for managing today's environments and provides insight into one SaaS solution that delivers on those requirements. Read on to learn why traditional IT operations management approaches are failing and find out the benefits of this next-generation technology.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Boundary

Modern IT Operations Management: Delivering the Insights Today's Environments Require
sponsored by Boundary
WHITE PAPER: Traditional IT operations management (ITOM) technologies often fail to meet the needs of today's modern applications and systems. This white paper introduces a Software-as-a-Service (SaaS) ITOM platform, specifically created for modern IT operations, that can collect and process massive amounts of data in real-time.
Posted: 13 May 2013 | Published: 13 May 2013

Boundary

Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc.
WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Sustained Growth Through Operational Excellence
sponsored by SAP AG
WHITE PAPER: Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts.
Posted: 05 Jun 2009 | Published: 02 Jun 2009

SAP AG

HP Converged Infrastructure Solution for the SAP High Performance Analytic Appliance (HANA) 1.0
sponsored by HP & Intel®
WHITE PAPER: Today’s businesses require the flexibility and responsiveness of an Instant-On Enterprise, achieving nearly instant access to transactional data at the department level. Read this white paper to learn how to get fast, flexible data for your enterprise.
Posted: 04 Feb 2011 | Published: 04 Feb 2011

HP & Intel®

Trusted Partners Create Options for Growth
sponsored by Alcatel-Lucent
WHITE PAPER: Today’s realities make business transformation no longer about if and when it will happen. The questions now are: How? How fast? Can it be done efficiently and effectively? The answers lie in an outsourcing strategy that shares benefits and manages risks. Read this paper to find out so much more.
Posted: 19 Aug 2010 | Published: 16 Aug 2010

Alcatel-Lucent
 
 
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