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Automatic Call Distributor Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

User Engagement Study for Unified Communications Solutions
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn about a user engagement study that separates your workforce into fixed, flex, and field worker types to drive rapid and positive user adoption of your new UC solution.
Posted: 15 Jul 2015 | Published: 15 Jul 2015

Vodafone/Cisco

Six Ways IT Will Move from the Back Office to the Boardroom
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights the 6 dynamic ways IT is transforming its role from back office support to front and center in the boardroom. Read on to catch the 6 newest enterprise IT trends.
Posted: 25 Aug 2015 | Published: 25 Aug 2015

Polycom, Inc.

A Comprehensive Guide for Video Collaboration and UC Solutions
sponsored by Polycom, Inc.
WHITE PAPER: Access this Forrester report and learn more about a framework to examine your return on investment (ROI) by deploying several of these emerging unified communications (UC) technologies.
Posted: 19 Aug 2015 | Published: 31 Jan 2014

Polycom, Inc.

The 5 Steps to Driving Enterprise Video Collaboration: A Quick Guide
sponsored by Polycom, Inc.
WHITE PAPER: In this white paper, you will learn five easy steps to create awareness, increase utilization, and expedite adoption of video collaboration across your organization.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

Polycom, Inc.

Are You Getting the Most from Your Communications?
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper and learn how the Vodafone One Net Enterprise Cloud solution can modernize your communications.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

Vodafone/Cisco

SIP Trunking or Hosted Telephony: Which Should You Deploy?
sponsored by XO Communications
WHITE PAPER: In this expert guide, UC guru Michael Bradenburg walks you through the process of determining whether SIP trunking or hosted telephony is right for you.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

XO Communications

Enterprise Collaboration is at a Crossroads
sponsored by XO Communications
WHITE PAPER: Access this white paper to learn how hosted PBX with unified communications, a cloud-based service, makes collaboration easier as your company embraces new IP technology, BYOD and mobility trends, and becomes more distributed.
Posted: 28 May 2015 | Published: 28 May 2015

XO Communications
 
 
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