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Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

10 UC and Collaboration Tips to Empower your Strategy
sponsored by Insight
WHITE PAPER: This exclusive resource discusses how you can best utilize Unified Communication and Collaboration (UC&C) technologies to increase productivity and business value.
Posted: 12 Nov 2013 | Published: 12 Nov 2013

Insight

Putting users first in global networks
sponsored by Telstra Global
WHITE PAPER: This exclusive paper examines the most effective ways for commissioning best-fit network services so that you can provide your business users with the tools they need to communicate, collaborate, and innovate.
Posted: 09 Jun 2014 | Published: 09 Jun 2014

Telstra Global

How Video Conferencing and Collaboration Could Transform the Retail Industry
sponsored by Arkadin
WHITE PAPER: This white paper discusses the use of integrated video and collaborative communications within the retail industry, describing how video technology could enhance and simplify the work that employees accomplish each day.
Posted: 25 Jul 2014 | Published: 30 Apr 2014

Arkadin

Who is the top cloud business email provider?
sponsored by Google
WHITE PAPER: This exclusive paper assesses one of the top cloud business email solutions on the market today, outlining its features and discussing what benefits it can bring to your organization.
Posted: 17 Feb 2014 | Published: 17 Feb 2014

Google

Transforming Roles in Healthcare Through Collaborative Digital Technologies
sponsored by Arkadin
WHITE PAPER: This informative white paper describes the ways in which the health care industry is evolving from the manual, analog process to which we are all accustomed to a more automated, digital future.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

Arkadin

The Top Considerations for a Unified Communications Purchase
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

Cisco Systems, Inc.

Find the UC solution that fits your budget
sponsored by Cisco
WHITE PAPER: This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Cisco
 
 
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