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Automatic Call Distributor Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Making the Case for Probes as an Effective UC Diagnostics Tools
sponsored by Nectar Corp
WHITE PAPER: Learn how probes can help to obtain specific UC information from the network to effectively diagnose and remediate communications problems.
Posted: 13 Feb 2017 | Published: 30 Dec 2016

Nectar Corp

Unified Communications Management Before and After Deployment
sponsored by Nectar Corp
WHITE PAPER: A successful UC rollout should test voice performance -- and video, if applicable -- before and after deployment. In this expert e-guide, Irwin Lazar of Nemertes Research, explains how organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment.
Posted: 21 Feb 2017 | Published: 17 Feb 2017

Nectar Corp

2016 North American Hosted IP Telephony and UCaaS Company of the Year Award
sponsored by RingCentral
WHITE PAPER: Don't leave yourself at risk of choosing the wrong UCaaS provider. Discover Frost & Sullivan's 2016 IP telephony and UCaaS provider of the year in this resource.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

RingCentral

Hyperconvergence: An Integrated Approach to Virtualization
sponsored by Prosys- HPE
WHITE PAPER: This paper explores an integrated approach to virtualization that enables you to simplify IT operations and deploy VMs at cloud speed. Discover how hyperconvergence can help optimize hybrid IT environments and foster the insights you need to boost performance while lowering costs.
Posted: 16 Jan 2017 | Published: 30 Apr 2016

Prosys- HPE

Understanding Unified Communications as a Service
sponsored by MASERGY
WHITE PAPER: Cloud-based unified communications (UC) takes full advantage of cloud technology, and it offers complete support for your mobile workers. This white paper is a complete buyer's guide to cloud-based UC. Access now to make sure your purchasing the right cloud-based UC for your enterprise.
Posted: 17 Oct 2016 | Published: 29 Jul 2016

MASERGY

It's Time to Upgrade Your Phone System
sponsored by ReadyTalk
WHITE PAPER: In this white paper, discover the signs that are indications that your old phone system is keeping your business from being as productive, mobile, cost-efficient and secure as it should be.
Posted: 11 Jan 2017 | Published: 02 Jan 2017

ReadyTalk

4 Critical Steps to Achieve IT Uptime, Connectivity with Data Center Colocation
sponsored by CyrusOne
WHITE PAPER: Discover how colocation can help you maintain your data centers in today's pressurized, highly-competitive business environment with high levels of network flexibility and security. Read on to complete 4 critical steps to improving IT uptime and connectivity as outlined here.
Posted: 04 Jan 2017 | Published: 04 Jan 2017

CyrusOne
 
 
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