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Automatic Call Distributor Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How a Cloud Phone System Uniquely Supports Your Mobile Workforce
sponsored by RingCentral
WHITE PAPER: Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. But that's not the case with cloud phone systems. Learn how employing a cloud phone system that incorporates an enterprise-class mobile app can provide you with the communications functionality you need for today.
Posted: 22 Feb 2017 | Published: 30 Dec 2016

RingCentral

Welcome to Your Modern Data Center
sponsored by Dell EMC Dimension Data
WHITE PAPER: Transform your database and business app workloads by consolidating your mission-critical app landscapes, eliminating storage sprawl, and delivering data center modernization with this all-flash array. Read on to unlock infrastructure innovation by utilizing flash built for hybrid cloud workloads, DevOps, VDI, EMR, and more.
Posted: 30 Jan 2017 | Published: 31 Dec 2016

Dell EMC Dimension Data

Making the Case for Probes as an Effective UC Diagnostics Tools
sponsored by Nectar Corp
WHITE PAPER: Learn how probes can help to obtain specific UC information from the network to effectively diagnose and remediate communications problems.
Posted: 13 Feb 2017 | Published: 30 Dec 2016

Nectar Corp

Automated Deployment of Docker Hosts on Bare-metal Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Delve into this paper to discover how to deploy Docker hosts and execute containerized apps on bare-metal infrastructure. Designed for IT architects, admins, and DevOps developers, you'll receive a step-by-step walkthrough of the deployment process, best practices for configuration management, and more.
Posted: 17 Jan 2017 | Published: 31 Dec 2015

Hewlett Packard Enterprise

The Future of Value-added Cloud Services: GPUs as a Service
sponsored by PhoenixNap
WHITE PAPER: Download this resource to discover a cloud infrastructure purpose-built for GPU-intensive application workloads, able to handle media processing, online gaming, transcoding, and more. Learn how to leverage this cloud service with high-performing GPU to fulfill your every app requirement.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

PhoenixNap

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

Mobile Enterprise 2020: 8 Ways Mobility will Transform Communications for Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, top mobility influencers tell the 8 ways mobility will transform communications.
Posted: 14 Mar 2017 | Published: 31 Dec 2015

Mitel Networks Limited
 
 
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