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Automatic Call Distributor Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Step into the Future of Meetings
sponsored by Logitech Inc.
WHITE PAPER: Learn about the benefits of video conferencing such as consistent user experience, optimized collaboration and cost effectiveness from Frost & Sullivan.
Posted: 16 May 2017 | Published: 31 Jan 2017


Time to Upgrade Your Phone System?
sponsored by ReadyTalk
WHITE PAPER: In this white paper, discover the signs that are indications that your old phone system is keeping your business from being as productive, mobile, cost-efficient and secure as it should be.
Posted: 13 Apr 2017 | Published: 31 Jan 2017

ReadyTalk

Avaya Equinox Experience
sponsored by Avaya
WHITE PAPER: Learn how you can enable your employees to take collaboration with them across apps, browsers, and devices to simplify communications and optimize productivity.
Posted: 30 May 2017 | Published: 31 Jan 2017

Avaya

Customer Study: vSphere, Infrastructure Virtualization, and the Path to Digital Innovation
sponsored by VMware
WHITE PAPER: Learn to establish a virtual infrastructure which integrates a universal app platform with intelligent operations management to help you achieve your cloud and digital initiatives. From six organizations, you'll discover how to use a virtualization architecture that's as adaptive as your business.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

VMware

10 Trends Impacting Your Contact Center – And How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, discover the top 10 trends impacting customer experience and your contact centre, and how you can turn them into loyalty-building, profitable opportunities.
Posted: 06 Apr 2017 | Published: 31 Jan 2017

Mitel Networks Limited

Must Ask Questions When Choosing a Business Communications Vendor
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, learn the five essential questions to ask when choosing a business communications vendor to maximise productivity and return on investment.
Posted: 05 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited
 
 
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