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Automatic Call Distributor Systems White Papers (View All Report Types)
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Toronto East General Hospital Secures Its Staff and Equipment with an Integrated Wireless Infrastructure
sponsored by IBM
WHITE PAPER: This case study describes how Toronto East General Hospital implemented a wireless communication system that allows users to immediately communicate with each other throughout the one million-square-foot facility. Read on to uncover the benefits that this hospital experienced as a result.
Posted: 02 Sep 2015 | Published: 31 Oct 2009


Embracing the Changing Face of Communications Technology
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper and discover how new communications technology can provide seamless mobile communication, a scalable and flexible foundation for communication, and simple migration with minimal disruption.
Posted: 13 Jul 2015 | Published: 13 Jul 2015


How to Startup with Hybrid Cloud: 5 Steps to Get Started
sponsored by VMware
WHITE PAPER: This white paper serves as a startup guide, and outlines the top 5 most common ways you can get started when thinking about adopting hybrid cloud. Read on here to find out how you can extend your existing applications and data center, as well as expand critical infrastructure for disaster recovery into the cloud.
Posted: 25 Aug 2015 | Published: 25 Aug 2015


Linking resiliency to business objectives: How to make a case for corporate investment
sponsored by IBM
WHITE PAPER: This white paper serves as a guideline for IT professionals, and explains how to generate investment for resiliency initiatives by linking IT risks to business risk using one resiliency services framework. Access this white paper to learn how to uncover the critical connections between IT and the business.
Posted: 31 Aug 2015 | Published: 31 May 2015


5 Strategies for Implementing Standardization Practices as Part of a Digital Workplace Transformation
sponsored by AVI-SPL
WHITE PAPER: This white paper explores common barriers that inhibit the implementation of standardization practices as well as 5 steps for overcoming these barriers. Read on to see how a standardization solution can improve your enterprise's productivity, collaboration, and innovation and enable a digital workspace with integrated tools and applications.
Posted: 02 Nov 2015 | Published: 02 Nov 2015


How to Increase Video Adoption in Multi-Vendor Environments
sponsored by Polycom, Inc.
WHITE PAPER: This white paper discusses how critical visual communications can be to enterprises operating cohesively and what questions about UC you need to be asking.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

HBR Executive Summary: Making the Business Case for Managing Complexity
sponsored by SAP America, Inc.
WHITE PAPER: In the following HBR shortened report, uncover how businesses have begun to help manage the complexity of their IT environment. Access now and gain insight into handling the cost of complexity, unlocking key enablers for simplification, and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

SAP America, Inc.
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