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Automatic Call Distributor Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Stay Afloat in the Virtual World With Engagement
sponsored by Unify
WHITE PAPER: In this white paper, discover how to achieve greater engagement of customers, partners and employees throughout your organization.
Posted: 17 Feb 2015 | Published: 31 Dec 2013

Unify

Achieving Control Over Data Center Implementations and Operations
sponsored by Avocent
WHITE PAPER: Access this white paper to learn how certain data center management solutions can provide both access control and holistic monitoring services to ensure reliable, secure, and cost effective data center implementations.
Posted: 24 Nov 2014 | Published: 31 Jul 2010

Avocent

Simplify the Planning Process for Data Center Projects
sponsored by Schneider Electric
WHITE PAPER: In this paper, you'll learn the practical steps you can follow in order to cut costs by simplifying and shortening the planning process while improving the quality of your plan.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

Schneider Electric

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

How to overcome roadblocks to legacy software replacement: a guide for IT leaders
sponsored by MSM Software
WHITE PAPER: This whitepaper gathers together the views of IT leaders from a recent survey of IT leaders and identifies the most typical roadblocks encountered when attempting to modernize legacy systems – as well as how they address those challenges.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

MSM Software

Top 10 Considerations for Deploying Lync on Smartphones and Tablets
sponsored by Aruba Networks
WHITE PAPER: Microsoft Lync is becoming an increasingly important part of enterprise telephony by offering a more collaborative interaction. This brief guide outlines the top ten considerations for deploying Microsoft Lync on smartphones and tablets.
Posted: 04 Dec 2013 | Published: 04 Dec 2013

Aruba Networks

Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013

Hewlett-Packard Company

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow
 
 
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