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Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Vidyo Enabled Customer Service & Support
sponsored by Vidyo, Inc.
WHITE PAPER: This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses
sponsored by Cisco Systems, Inc.
WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

The Manager’s Guide to Leading Teams Under Flexible Work Arrangements
sponsored by Citrix Online Go To Meeting
WHITE PAPER: This white paper offers managers insightful suggestions on how to implement flexwork programs within their teams, from helpful technologies to management tips.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

Citrix Online Go To Meeting

5 Ways to Satisfy Both Business and User Demands for IT Service
sponsored by CA Technologies.
WHITE PAPER: This whitepaper details five steps you must take in order to provide the IT service your end-users want at the cost your business demands.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

CA Technologies.

How Video Conferencing and Collaboration Could Transform the Retail Industry
sponsored by Arkadin
WHITE PAPER: This white paper discusses the use of integrated video and collaborative communications within the retail industry, describing how video technology could enhance and simplify the work that employees accomplish each day.
Posted: 25 Jul 2014 | Published: 30 Apr 2014

Arkadin

Video Communications Benefits for Midmarket
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this exclusive resource to find out how video communications are benefiting midmarket enterprises and what your organization can do to take advantage of the new technology.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Making Business Communication More Productive: The Impact of Better Collaboration in the Mid-Market
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: This informative white paper explores how your organization can improve their collaboration and communication processes with the right solutions, providing helpful tips from companies that have successfully changed their own communications strategies.
Posted: 11 Jul 2014 | Published: 11 Jul 2014

Hewlett-Packard Limited and Intel ®
 
 
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