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Automatic Call Distributor Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Modernize IT to Unleash Productivity
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Don't let your aging IT resources and bandwidth constraints inhibit you from entering new markets. Consult this white paper to discover how to boost IT productivity and service response time by integrating your big data, cloud, and mobility strategies all into a new business-IT infrastructure model.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

Hewlett Packard Enterprise

Deploying Unified Communications: Cloud or Hybrid Approach?
sponsored by Cisco
WHITE PAPER: In the 2016 Connected Enterprise Report, 51% of respondents selected cloud as the most important trend affecting their collaboration strategy. However, organizations are taking a cautious approach to the cloud, with only 20–25% currently relying on hosted collaboration services.
Posted: 23 Aug 2016 | Published: 23 Aug 2016

Cisco

UC Platform: Enhance Employee Productivity Cost Effectively
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how a converged unified communication (UC & C) platform empowered by WebRTC can offer real-time voice and video communications with secure, reliable, and seamless interoperability across carrier and enterprise networks on a multitude of end points.
Posted: 29 Sep 2016 | Published: 01 Sep 2016

Oracle Corporation

Configuring the Hyper Converged Cloud: HPE Helion CloudSystem
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to install and configure the hybrid cloud HPE Helion CloudSystem on a hyper-converged infrastructure environment. Download now to discover a cost-effective and efficient hyper-converged cloud solution with highly integrated components and compact form factor, offering an easy path to hybrid cloud.
Posted: 23 Sep 2016 | Published: 23 Sep 2016

Hewlett Packard Enterprise

How to Build Marketplaces that Users Trust
sponsored by Twilio
WHITE PAPER: Unless you're connecting your consumers and products and services seamlessly, any attempt to attract, engage and retain them to transact on your marketplace will likely fail. With examples from Airbnb, Uber and a few others, dig into how you can establish trust with your customers via improving your communication strategies.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

Twilio

Evaluation: Video Collaboration Service
sponsored by Blue Jeans Network
WHITE PAPER: In this evaluation, Wainhouse Research tests one of the leading cloud-based video conferencing bridging services. Discover what analysts are saying about its strengths, weaknesses, and more.
Posted: 06 Jul 2016 | Published: 27 Feb 2015

Blue Jeans Network

A Business Risk Approach to IT Governance
sponsored by IBM
WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.
Posted: 20 Jul 2016 | Published: 30 Sep 2011

IBM
 
 
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