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Automatic Call Distributor Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How a Cloud Phone System Benefits Multi-Site Businesses
sponsored by RingCentral
WHITE PAPER: Access this white paper to discover how a cloud phone system is vital to a multi-location business.
Posted: 23 Apr 2015 | Published: 26 Dec 2014

RingCentral

Get Back to a Personalized Customer Experience.
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how your organization can increase customer satisfaction by aligning your services. Learn how a seamless personalized experience for customers can create loyalty and drive sales.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.

Gartner's Magic Quadrant for IT Risk Management 2015
sponsored by Modulo
WHITE PAPER: This white paper examines the strengths and weaknesses of several ITRM platforms and provides insight into the market. View now to uncover the need to know facts about ITRM and how to choose the platform right for your organization.
Posted: 06 Apr 2015 | Published: 10 Mar 2015

Modulo

Research Report: The Potential ROI for One UC Provider
sponsored by RingCentral
WHITE PAPER: In this white paper, you'll discover a Forrester Research, Inc., Total Economic Impact (TEI) study that examines the potential ROI you can expect from one potential UC provider.
Posted: 23 Apr 2015 | Published: 27 Jun 2014

RingCentral

5 Ways Video Collaboration is Making the World Smaller
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this white paper now to learn the 5 ways video can help you employees work better in this age of globalization.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.

Magic Quadrant for Unified Communications Gartner Study
sponsored by Microsoft
WHITE PAPER: In this white paper, Gartner provides extensive research into 11 UC vendors, giving you a buyer's guide to help you wade through the deep pool of potential providers.
Posted: 14 Apr 2015 | Published: 08 Aug 2014

Microsoft

Voice and SMS Customer Interactions: Unified Communications does it all
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper discusses the shift from voice to SMS and how SMS can be easily integrated into a business.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones
 
 
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