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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Does Your Datacenter Still Work for You?
sponsored by Hewlett Packard Enterprise
RESOURCE: Access this infographic to discover if your current data center still performs as your business needs it. Additionally, compare your existing infrastructure to hyper-converged, and determine which offers superior ease of deployment, VDI operations, scalability, stronger private cloud, and more.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Hewlett Packard Enterprise

Gaining Support for ITAM: Improve IT Operations Through Data Curation
sponsored by BDNA
VIDEO: Tune into this webinar to learn how to enforce enterprise-wide data consistency and improve IT operations with robust ITAM that transforms multi-source data into actionable business insight.
Posted: 03 Nov 2016 | Premiered: 31 Jul 2016

BDNA

Enabling the Modern Data Center
sponsored by Dell EMC and Intel®
VIDEO: Watch this webcast to learn the fundamentals of implementing a preconfigured hyper-converged infrastructure appliance. Discover how its deployment offers a faster method of extending VMware environments, while simplifying IT ops and lowering capital and operational costs across the board.
Posted: 01 Nov 2016 | Premiered: 01 Nov 2016

Dell EMC and Intel®

The Platform Transformation: How IoT Will Change IT and When
sponsored by PTC
EBOOK: This O'Reilly Media report explores key considerations for future-proofing elements of the IT stack and smoothing the transition to IoT components. Discover how IoT initiatives are expected to affect various layers of the IT stack, including data management, APIs, IoT apps, analytics, and more.
Posted: 07 Nov 2016 | Published: 17 Aug 2016

PTC

Buyer’s Guide What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: Examine the vital points to consider when selecting your next communication system. Included within are answers to the many questions you should be asking yourself in advance of a communication adoption.
Posted: 28 Oct 2016 | Published: 28 Oct 2016

RingCentral
 
 
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