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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplify Multi-Vendor IT Support to Drive Innovation and Reduce Cost
sponsored by IBM
WHITE PAPER: Take a close-up look into a support strategy for managing your multi-vendor IT environment. Learn how you can simplify IT complexity and support higher availability, reduce IT costs through more effective lifecycle maintenance, and more.
Posted: 07 Jun 2016 | Published: 31 Dec 2015

IBM

Security Implementation Case Study: Highland Capital Partners Europe
sponsored by StarLeaf
CASE STUDY: See how to prioritize dexterity and flexibility in a collaboration deployment. You'll not only be able to bring your team together, but keep operations lean and secure while you do.
Posted: 17 May 2016 | Published: 30 Jan 2015

StarLeaf

Zero Branch IT with Riverbed SteelFusion
sponsored by Riverbed Technology, Inc.
ANALYST REPORT: In this hands-on lab review, Enterprise Strategy Group (ESG) tests Riverbed SteelFusion with a focus on validating the ways in which SteelFusion greatly simplifies the deployment and management of remote sites and branch offices, while delivering continuous and high performance branch applications for end-users.
Posted: 31 May 2016 | Published: 31 Mar 2016

Riverbed Technology, Inc.

Case Study: Dr. Martens Deploy Unified Communications
sponsored by StarLeaf
CASE STUDY: See how famed shoe maker Dr. Martins has deployed UC. You'll see how improved video conferencing was able to support their strategy to double revenue and streamline communications.
Posted: 06 Jun 2016 | Published: 30 Jan 2015

StarLeaf

5 Signs You Need To Upgrade Your Phone System
sponsored by ShoreTel
WHITE PAPER: Access this reference to ensure you're making efficient choices when it comes to upgrading and enhancing your phone systems.
Posted: 23 May 2016 | Published: 23 May 2016

ShoreTel

Affordable Business Transformation: "Just Right" IT for SMBs
sponsored by HPE and Intel®
CASE STUDY: Examine in this paper several case studies which demonstrate how to facilitate successful digital transformation in your SMB. Whether your organization is in the retail, construction, beverage, or energy industry, discover how to make the most of your investments by directing your efforts in 4 key areas.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

HPE and Intel®
 
 
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