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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Take UC to the Next Level - Communications Your Way
sponsored by AVST
DATA SHEET: This exclusive resource offers an in-depth look at a UC solution fit for companies challenging the cloud, mobility, and more. Read on to learn more.
Posted: 20 Nov 2014 | Published: 20 Nov 2014

AVST

AVST Webinar: Elevating the Enterprise Capabilities of Microsoft Lync
sponsored by AVST
WEBCAST: Learn how to best leverage and accelerate Lync Enterprise Voice migration. Read on to learn more.
Posted: 21 Nov 2014 | Premiered: Nov 21, 2014

AVST

The 451 Group: What keeps the enterprise collaboration sector up at night? It's Citrix.
sponsored by Citrix
WHITE PAPER: This white paper examines a comprehensive package of tools from Citrix that combines elements of mobility, virtualization, file sharing, and collaboration. Read on to find out how this approach stands apart from the competition by delivering collaboration capabilities for real-world requirements.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Citrix

Ensure Uptime, Improve Performance, and Enhance Security With a Leading ADC
sponsored by Citrix
WHITE PAPER: Access this white paper to learn how the industry's leading application delivery controller allows you to get more out of Exchange. You'll learn how this approach allows you to reduce costs associated with deploying, managing, and operating your server environment.
Posted: 19 Nov 2014 | Published: 19 Nov 2014

Citrix

A New Server Infrastructure Delivers a Future-Ready Infrastructure
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: Access this resource to learn the top reasons to step up to a more intelligent infrastructure. You'll get insight into 5 ways a new server infrastructure can optimize your business. Read on to learn how you can build an IT foundation that delivers maximum uptime, accelerated application performance, and reduced networking complexities and costs.
Posted: 04 Nov 2014 | Published: 30 Sep 2013

Hewlett-Packard Limited and Intel ®

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.
 
 
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