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Automatic Call Distributor Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Building a Better Office 365 is Easier Than You Think
sponsored by Box
WHITE PAPER: In the cloud, there's no place for silos. User-friendly, cloud-based platforms offer a single repository for all your content, so it's easy to organize, move and secure practically everything. This article discusses embracing and enhancing an Office 365 deployment with cloud based content management, collaboration, and security.
Posted: 29 Sep 2016 | Published: 29 Sep 2016


Remove Blind Spots from the Network: A Guide for I&O Professionals
sponsored by Snow Software
EBOOK: Gain visibility of all software and devices used across the IT estate with software asset management (SAM) that will remove your ITAM and network blind spots. Download this e-book to enforce total visibility across all assets to maintain SLAs.
Posted: 12 Oct 2016 | Published: 12 Oct 2016

Snow Software

Box Customer Success Story: Vector Media
sponsored by Box
CASE STUDY: This video case study shows how one expanding media company chose its collaboration and content management provider. It explains how this decision, once made, saved them over $300,000 which could then be deployed towards the core business.
Posted: 03 Oct 2016 | Published: 19 Nov 2015


10 Facts Every I&O Pro Should Know About Cloud Economics
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Are you making the most of your cloud investments? Discover in this Forrester report the core principles of strategic cloud use, and from it you will glean the 10 most important facts every I&O professional should know about cloud economics.
Posted: 27 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

Four Reasons Why Companies Use Box and Office Together
sponsored by Box
RESOURCE: See how you can leverage Box and Office 365 to create a secure collaboration and communications environment in your enterprise, which can provide you with perfect visibility and reporting.
Posted: 29 Sep 2016 | Published: 29 Sep 2016

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