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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Building a Business Case for a Semantic Interoperability Platform
sponsored by Compressus
WHITE PAPER: Read this white paper to learn how data sharing through effective interoperability software can bridge multiple IT systems and share information in concise, actionable formats.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Compressus

Boost Workforce Mobility and Productivity with Unified Communications
sponsored by iCore Networks
WHITE PAPER: Read more to learn more about the UC vendor market and how you can determine which provider is the right fit for your company's specific needs.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

iCore Networks

SIP Trunking: Mass Connection for the Uber Connected Future
sponsored by Flowroute
WEBCAST: This webcast teaches you the benefits of SIP trunking and helps you decide if SIP trunking is the next step to improving your communications.
Posted: 11 Mar 2015 | Premiered: Aug 27, 2014

Flowroute

Case Study - ABnote launches TransPromo platform for brazilian bank Bradesco
sponsored by GMC Software
CASE STUDY: When ABnote in Sao Paolo Brazil wanted to add promotional or educational messages to their transactional correspondence they turned to one platform to fulfill their communications needs and create a competitive advantage.Discover what platform enabled ABnote to implement this communications strategy with a very short timeline.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

GMC Software

Top 5 Reasons to work with Unify
sponsored by Unify
WHITE PAPER: Access this white paper to discover the top 5 reasons why you should you choose a particular communications platform.
Posted: 09 Mar 2015 | Published: 31 Dec 2014

Unify
 
 
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