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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Total Economic Impact Of CA Technologies Workload Automation
sponsored by CA Technologies
WHITE PAPER: In the following Forrester TEI white paper, learn about the actual economic impact of workload automation and see for yourself the potential value of this technology.
Posted: 08 Apr 2016 | Published: 08 Apr 2016

CA Technologies

Why Digital Transformation Is Changing the Role of the Data Center
sponsored by Dimension Data
PODCAST: In this exclusive podcast, Brian Glick, Editor-in-Chief at Computer Weekly, reveals how affecting digital transformation in your enterprise will change the role of the data center. Listen now to ensure competitive longevity by modernizing your data center architectures with cloud-enabled, scalable technology deployment.
Posted: 28 Mar 2016 | Premiered: Mar 23, 2016

Dimension Data

How to Bring a Common Language to Your IT Systems
sponsored by BDNA
WHITE PAPER: This white paper provides best practices for managing your IT assets. Learn how normalizing data, enriching data, and categorizing assets can help take the pain out of IT system management.
Posted: 28 Apr 2016 | Published: 28 Apr 2016

BDNA

Networking Infrastructure by the Numbers: An Infographic
sponsored by Dimension Data
WHITE PAPER: Discover in this infographic how one network infrastructure service delivered ICT services and support for the two-day G20 Leaders' Summit. Access now to realize the same seamless experience for your users, as well as realize significant cost reductions and extremely high availability.
Posted: 18 Apr 2016 | Published: 18 Apr 2016

Dimension Data

Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience
sponsored by Mitel Networks Limited
WHITE PAPER: Discover in this paper how to leverage the power of the cloud to integrate your existing voice services with hospitality applications and workflows, in order to revolutionize the way you manage operations and staff.
Posted: 12 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited

Advancements in Colocation: The Challenges to Modern Businesses and Buying Criteria
sponsored by PEER 1
WHITE PAPER: In this white paper, delve into the modern business benefits of colocation, and identify how your enterprise can leverage new advancements in data center colocation to ease your systems operations. Read on access a 12-point checklist to assist you in building a better business case for colocation.
Posted: 04 Apr 2016 | Published: 04 Apr 2016

PEER 1
 
 
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