Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Looking for ways to cook up success with online media? This white paper highlights how to satisfy user experiences by delivering reliable content with reduced network congestion, and more.
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