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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

What Changing Mobile Communications Mean for Your Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Combine the Best of On-premise Virtualization with Public Cloud for High Performing IT
sponsored by IBM
WHITE PAPER: This paper highlights the benefits of implementing a hybrid on premises/public cloud infrastructure model, and outlines expert recommendations for effective deployment. Read on to prevent VM sprawl in your current infrastructure, and prepare to merge with public cloud.
Posted: 20 Apr 2017 | Published: 30 Jun 2016

IBM

Dissecting the Hype Around Hyper-Convergence
sponsored by VeriStor
RESOURCE: Download now to capture hyper-converged infrastructure to ease heterogeneous complexity and storage bottlenecking. Read on to achieve HCI success by evaluating its effectiveness for spinning up new infrastructure, supporting ROBOs, deploying VDI, bolstering storage performance, and more.
Posted: 28 Apr 2017 | Published: 28 Apr 2017

VeriStor

Business Critical Apps on Dell EMC VxRail
sponsored by Dell EMC
DATA SHEET: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL server, and more.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Dell EMC

Data Center Expansion Quickly Addresses Current Resource Constraints
sponsored by IBM
WHITE PAPER: Download now to transform your data center from a resource-constrained environment to a resource-efficient software-defined data center with this cloud architecture, which allows you to scale workloads as needed—without overbuying physical resources or engaging in long deployment cycles.
Posted: 27 Apr 2017 | Published: 31 Dec 2016

IBM
 
 
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