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Automatic Call Distributor Systems Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Server Management: Imrpove Availability and Reduce Costs
sponsored by IBM
WHITE PAPER: This report is a guide for the 10-step process that will ensure a smooth managed infrastructure service implementation.
Posted: 01 Sep 2015 | Published: 16 Apr 2014


The Top 6 Services Every Small Business Should Outsource
sponsored by Avalara
WHITE PAPER: This white paper highlights the top 6 services that every business should be outsourcing, allowing you to refocus your priorities as a business owner or manager, and avoid wasting time. Read on to delve into the details of this advice.
Posted: 10 Aug 2015 | Published: 10 Aug 2015


Virtual Events Best Practice Guide: The 6 Step Process
sponsored by Intercall
WHITE PAPER: This best practices guide provides you with advice for enhancing brand engagement in your organization by way of virtual events. Read on now to access info on the top marketing applications for these events, as well as the 6 step process for launching a virtual event.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


CIOinsight: Managing IT Complexity in the Enterprise (Full Report)
sponsored by SAP America, Inc.
WHITE PAPER: The following white paper examines the many causes and effects of IT complexity and offers insight for CIOs on how to properly address this dilemma. Access now and learn how to alleviate the stress of IT complexity now and for initiatives down the road.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

SAP America, Inc.

Rethinking the IT/Business Partnership to Drive Digital Innovation
sponsored by Oracle Corporation
WHITE PAPER: In the following Harvard Business Review white paper, delve through the results of an extensive survey including the responses from over 270 business and IT pros revealing their strategies for building closer ties between IT and the business.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

Oracle Corporation
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