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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Keys to Designing Your Modern Workplace
sponsored by Microsoft
WHITE PAPER: Have you provided your employees with the tools and spaces needed to ensure they're fulfilling their best potential? Find out in this paper, which details how to design dynamic workspaces that tap into your employees' creativity.
Posted: 07 Dec 2017 | Published: 31 Dec 2016

Microsoft

Chrome OS: Management for the Enterprise
sponsored by Google Cloud
VIDEO: A senior Google PM director explains how new capabilities of Chrome OS provides enterprise companies with a richer set of controls, services and device management options. In the webinar, learn about the new features and how these can help you simplify and secure your IT operations while also ensuring an optimal experience for your users.
Posted: 30 Nov 2017 | Premiered: 21 Nov 2017

Google Cloud

Top Continuous Delivery And Release Automation Vendors for DevOps Velocity
sponsored by Electric Cloud
RESEARCH CONTENT: In this Forrester Research report, uncover a comparison of 15 of the top continuous delivery and release automation providers for DevOps, and find out how to enhance the speed of quality of your delivery pipeline, from development to production and beyond.
Posted: 30 Nov 2017 | Published: 30 Aug 2017

Electric Cloud

Software Development Patterns and Processes for Continuous Application Modernization
sponsored by Red Hat
WHITE PAPER: This white paper illustrates three specific software development patterns with which you can modernize existing apps. Read on to use these techniques to help establish a practice for continuous modernization, to extend the life of existing apps, and to determine when it is necessary to rewrite from scratch.
Posted: 30 Oct 2017 | Published: 31 Dec 2016

Red Hat

Capitalizing on Innovation with OpenStack
sponsored by Red Hat
DATA SHEET: Discover a prebuilt framework that helps you build a flexible, scalable, enterprise-grade OpenStack environment tailored to your needs. Read on to see this framework, which eliminates the need for internal research, testing, and integration work that often eats up staff resources and budget.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

Red Hat
 
 
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