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Automatic Call Distributor Systems

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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Cloud Unified Communications: A Total Game Changer
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper now to discover why now is the time to adopt VoIP and take your company into the era of unified communications.
Posted: 20 Apr 2015 | Published: 26 Dec 2014

8x8, Inc.

Maximize Productivity Through Mobile-Optimized Collaboration
sponsored by BlackBerry
WHITE PAPER: Access this white paper now to learn how you can empower your mobile workers by optimizing mobile collaboration.
Posted: 23 Apr 2015 | Published: 26 Dec 2014

BlackBerry

What VoIP Can Do For Your Business Phone System
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper to learn how utilizing voice over internet protocol (VoIP) enables you to enjoy more cost effective local, long distance and international calls without sacrificing features like auto attendant, corporate directory, conference bridge and more.
Posted: 23 Apr 2015 | Published: 26 Dec 2014

8x8, Inc.

Get Back to Productive Virtual Meetings
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this white paper for a how-to guide to improving your virtual meetings with video technology.
Posted: 07 May 2015 | Published: 07 May 2015

Cisco Systems, Inc.

Get Back to a Personalized Customer Experience.
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how your organization can increase customer satisfaction by aligning your services. Learn how a seamless personalized experience for customers can create loyalty and drive sales.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.
 
 
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