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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

10 Reasons Why Your IT Incidents Aren't Resolved Faster
sponsored by EverBridge Inc.
WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

EverBridge Inc.

Five Things IT Pros Should Know About Hyper-Convergence
sponsored by Hewlett Packard Enterprise
RESOURCE: Maybe you're considering adopting hyper-converged technology for your data center—but do you have a full working knowledge of its ins and outs? Uncover in this infographic the top 5 things IT pros should know about hyper-converged infrastructure (HCI). Get answers to some of your biggest questions now.
Posted: 27 Feb 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Five Elements Critical to Successful Video Conferencing
sponsored by Logitech Inc.
RESOURCE: There are five elements that are critical to the success of a room-based video conferencing environment. Discover these critical elements in this resource.
Posted: 24 Feb 2017 | Published: 14 Dec 2016


Comprehensive Cloud Security Enhancing enterprise security for UCaaS
sponsored by RingCentral
WHITE PAPER: To ensure your cloud communications are safe, it's in your best bet interest to choose a cloud communications provider that has designed its infrastructure, products, and network with security in mind. Learn how you can ensure you're picking a cloud communications provider that guarantees protection.
Posted: 22 Feb 2017 | Published: 29 Jul 2016

RingCentral

Data Center Monitoring Tools and Tips to Keep IT in the Know
sponsored by Hewlett Packard Enterprise
EGUIDE: Data center admins have a seemingly never-ending to-do list when it comes to infrastructure monitoring. From server to equipment monitoring, it's a practice that's often difficult to juggle. Read on to view five tips to fine-tune your data center monitoring, including how to increase security and scalability.
Posted: 14 Feb 2017 | Published: 13 Feb 2017

Hewlett Packard Enterprise
 
 
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