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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Citrix and Microsoft Skype for Business: Working Together for Optimized Collaboration, Communication and Productivity
sponsored by Citrix
WHITE PAPER: ESG shares the experiences of three Citrix customers using XenApp and XenDesktop to virtualize Skype for Business. Over the last few years, these customers have enjoyed improved collaboration, communication and productivity by deploying Skype for Business as a secure, virtual unified communications tool.
Posted: 19 May 2017 | Published: 28 Feb 2017

Citrix

Four Ways Unified Communications Benefits Productivity
sponsored by Motorola, Inc.
EGUIDE: It takes a unique approach to convince decision makers that buying a UC system is worthwhile, since many employees already use basic collaboration apps outside a traditional UC system. In this expert guide, Jon Arnold explores 4 circumstances that make the case for UC adoption.
Posted: 15 Jun 2017 | Published: 15 Jun 2017

Motorola, Inc.

IDC Paper: IBM Optimizes Multicloud Strategies for Enterprise Digital Transformation
sponsored by IBM
WHITE PAPER: Access this IDC paper to learn how multicloud environments can help you in your digital transformation journey. You'll also discover how third-party providers can aid you in streamlining workflow integrations across legacy IT systems, private clouds, and dynamic public cloud services; automating resource provisioning, and more.
Posted: 26 Jun 2017 | Published: 30 Sep 2016

IBM

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti

Nortel Customers: Navigate Your UC Roadmap
sponsored by AVST
RESOURCE: Learn how to extend the current life of your Nortel PBX system andincrease productivity and security benefits of Nortel CX-E.
Posted: 01 Jun 2017 | Published: 30 Dec 2016

AVST
 
 
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