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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

10 Ways to Reduce TCO with Converged Infrastructure Unified Management
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Explore the top 10 methods for leveraging unified management platforms within converged infrastructures to lower TCO. Boost the agility of the IT department by reading this expert white paper, and learn how to accelerate app deployments and automate operations by unifying management of this infrastructure.
Posted: 05 Jul 2016 | Published: 05 Jul 2016

Dell, Inc. and Intel®

Understand and Anticipate IT Health and Risk
sponsored by TeamQuest Corporation
RESOURCE: Discover the technology that provides you with automated algorithmic-based IT health and risk calculations. Anticipate the severity of future issues so that you can start resolving them now. Plus, find out how you can enable connected workflows to promote seamless communication and collaboration within IT operations.
Posted: 26 Jul 2016 | Published: 26 Jul 2016

TeamQuest Corporation

Welcome to the Enterprise Video Cloud
sponsored by Blue Jeans Network
VIDEO: Businesses are embracing live video communications to transform their group meetings, trainings and events into face to face interactions. Access this video that details how utilizing a flexible video cloud optimized for enterprise is the best choice for a holistic business video service.
Posted: 07 Jul 2016 | Premiered: 11 Apr 2016

Blue Jeans Network

Case Study: Deploying Telemedicine in Oncology Centers Across Ukraine
sponsored by Avaya TSG
CASE STUDY: Follow the implementation of telemedicine into oncology clinics across Ukraine, providing remote access and distance training for professionals in the field.
Posted: 15 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Business Communications is Changing – Are You Ready?
sponsored by MASERGY
WEBCAST: Learn what one cloud UC tool does to streamline and protect the delicate task of moving your communications to the cloud. Implementing UC is becoming a no brainier, but making the transition carefully shouldn't be an overlooked afterthought.
Posted: 18 Jul 2016 | Premiered: Jul 18, 2016

MASERGY
 
 
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