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Automatic Call Distributor Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Case Study: Automating IT Infrastructure End-to-End
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Hewlett-Packard Enterprise

5 Strategies for Implementing Standardization Practices as Part of a Digital Workplace Transformation
sponsored by AVI-SPL
WHITE PAPER: This white paper explores common barriers that inhibit the implementation of standardization practices as well as 5 steps for overcoming these barriers. Read on to see how a standardization solution can improve your enterprise's productivity, collaboration, and innovation and enable a digital workspace with integrated tools and applications.
Posted: 02 Nov 2015 | Published: 02 Nov 2015


How to Dish Out High Quality Online Media Experiences
sponsored by Akamai
WHITE PAPER: Looking for ways to cook up success with online media? This white paper highlights how to satisfy user experiences by delivering reliable content with reduced network congestion, and more.
Posted: 08 Sep 2015 | Published: 08 Sep 2015


Insights Beyond the Call with Real-Time Analytics
sponsored by IR
WHITE PAPER: Access this guide to gain an understanding of how real time analytics can prevent repeated problems and improve performance in your UC environment.
Posted: 28 Oct 2015 | Published: 28 Oct 2015


How to Land Bigger Customers with Reliable IT and Improved Mobility
sponsored by Intermedia.Net
CASE STUDY: In this webcast, you will learn how Longhorn Lockers upgraded their IT infrastructure for both PBX and hosted exchange with a new unified communications (UC) platform. Discover how to improve your customer service, sales, and internal communications with UC.
Posted: 06 Oct 2015 | Published: 06 Oct 2015


Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecom
sponsored by IBM
WHITE PAPER: This guide highlights the changes business decision makers must make in order to develop a deeper understanding of customer preferences. Learn what it takes to improve business processes and increase your use of time-critical big data analytics.
Posted: 03 Sep 2015 | Published: 31 Oct 2013

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