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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

4 Critical Steps to Achieve IT Uptime, Connectivity with Data Center Colocation
sponsored by CyrusOne
WHITE PAPER: Discover how colocation can help you maintain your data centers in today's pressurized, highly-competitive business environment with high levels of network flexibility and security. Read on to complete 4 critical steps to improving IT uptime and connectivity as outlined here.
Posted: 04 Jan 2017 | Published: 04 Jan 2017

CyrusOne

How the Top Nine Private Cloud Software Suites Stack Up
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: In this report, you'll assess the state of the private cloud market and identify the top nine private cloud software providers and how they stack up against each other. Download now to explore how private cloud computing has evolved over the years and discover the top trends in the market today.
Posted: 18 Jan 2017 | Published: 19 Jan 2016

Hewlett Packard Enterprise

How to Ensure Effective and Secure Server Uptime Using Data Center Providers
sponsored by CyrusOne
CASE STUDY: Delve into this case study to discover how SmartVault chose a data center colocation provider to host its IT footprint. Click through now to explore the benefits colocation provides, including a disaster-proof data center, high-level security, and more.
Posted: 04 Jan 2017 | Published: 31 Dec 2015

CyrusOne

Journey to the Private Cloud: Replacing Roadblocks with Building Blocks
sponsored by VMware
WHITE PAPER: Discover how hyper-converged infrastructure facilitates a smoother path to private cloud—as well as to the software-defined data center. Read on to solve the challenges private cloud presents by utilizing HCI's fine-grain scalability, policy-driven automation, and more.
Posted: 28 Dec 2016 | Published: 28 Dec 2016

VMware

It's Time to Upgrade Your Phone System
sponsored by ReadyTalk
WHITE PAPER: In this white paper, discover the signs that are indications that your old phone system is keeping your business from being as productive, mobile, cost-efficient and secure as it should be.
Posted: 11 Jan 2017 | Published: 02 Jan 2017

ReadyTalk
 
 
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