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Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Toronto East General Hospital Secures Its Staff and Equipment with an Integrated Wireless Infrastructure
sponsored by IBM
WHITE PAPER: This white paper describes how this hospital implemented a wireless communication system that allows users to immediately communicate with each other throughout the one-million-square-foot facility. Read on to see the benefits this hospital experienced from its new system.
Posted: 02 Sep 2015 | Published: 31 Oct 2009

IBM

How Blueshore Financial Pioneered and Dominated a New Financial Market Segment with IT Services
sponsored by Hewlett-Packard Limited
CASE STUDY: In the following case study, learn how BlueShore Financial used adaptive HP technology and services to create and then dominate a new financial services market niche.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Hewlett-Packard Limited

Considering Layered Security? 14 Questions to Ask
sponsored by VSS Monitoring
WHITE PAPER: Today's networks and data centers are a critical asset to organizations of every size. This white paper serves as a guideline when considering layered network security solutions, ensuring that your enterprise stays ahead of ever-advancing security and network threats. Click here to see your security questions answered.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

VSS Monitoring

The Top 6 Benefits of Switching to Enterprise Voice UC&C
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights the top 6 benefits behind one software-based UC solution that will expedite all your collaborative initiatives. Read on here to learn how to access the following benefits that will lower the total cost of your enterprise communications.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Polycom, Inc.

CIOinsight: Managing IT Complexity in the Enterprise (Full Report)
sponsored by SAP America, Inc.
WHITE PAPER: The following white paper examines the many causes and effects of IT complexity and offers insight for CIOs on how to properly address this dilemma. Access now and learn how to alleviate the stress of IT complexity now and for initiatives down the road.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

SAP America, Inc.
 
 
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