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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Deliver fast, remote access to apps with VDI on integrated architecture
sponsored by Cisco Systems, Inc and Citrix
CASE STUDY: Access this case study to discover how one organization benefitted from a platform combining virtual desktop infrastructures (VDI) with compute, networking, and storage technologies.
Posted: 12 Jun 2015 | Published: 31 Dec 2014

Cisco Systems, Inc and Citrix

5 Use Cases of Critical Communication in a Healthcare Network
sponsored by EverBridge Inc.
WHITE PAPER: This white paper explores the specific challenges faced by Renown Health to reveal 5 use cases for implementing critical communication solutions in a large healthcare network.
Posted: 26 Jun 2015 | Published: 26 Jun 2015

EverBridge Inc.

5 Legacy Mobilization Projects to Consider in 2015
sponsored by Open Legacy
WHITE PAPER: This brief white paper highlights 5 legacy mobilization projects to consider in 2015. Read now and focus on creating solutions that drive customer satisfaction, revenue generation, and employee productivity.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Open Legacy

Boost HR Systems to the Next Level
sponsored by IBM
EGUIDE: This solution spotlight highlights which HCM market trends you should be paying attention to. Inside, find expert tips on how to choose your next HR IT system, as well as key insight on the increasing popularity of including talent analytics to improve HR decision-making.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

IBM

Improve Customer Service & Satisfaction with Big Data and Machine Learning
sponsored by Hortonworks
RESOURCE: Discover how your organization can fully capture these diverse data sets in a powerful and flexible repository allowing for rapid advanced analysis insights discovery and actionable intelligence. Access this resource now to learn how machine learning can help your Telco company take control of your data to improve customer experience.
Posted: 11 Jun 2015 | Published: 31 Dec 2014

Hortonworks

Building a Productive Workforce with the Right UCC Solution
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper discusses tips for deploying an HP-empowered Lync UCC solution that improves decision making, increases customer satisfaction and drives business results.
Posted: 11 Jun 2015 | Published: 26 Dec 2014

Hewlett-Packard Limited
 
 
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