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IT Management >
IT Service Centers >
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ALSO CALLED:
Call Centres
DEFINITION: An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
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Call Centers Multimedia
(View All Report Types)
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1 Match
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Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO:
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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