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Call Centers

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ALSO CALLED: Call Centres
DEFINITION: An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
Call Centers Multimedia (View All Report Types)
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Solving Today's Top Customer Service Demands Across Channels
sponsored by Dimension Data
VIDEO: Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.
Posted: 03 May 2016 | Premiered: 08 Dec 2015

Dimension Data

Customer Experience in the Digital Age
sponsored by Dimension Data
VIDEO: In this video, explore the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain insight into how you can keep up with customer demands across all channels and make your brand stand out.
Posted: 03 May 2016 | Premiered: 07 Dec 2015

Dimension Data

Reliance Securities Empowers Customers with an Omnichannel Contact Center
sponsored by Dimension Data
VIDEO: Watch this brief video case study to discover how one company used integrated, omnichannel contact center tools to increase agility, responsiveness, and make better use of their customer service agents' skills. Learn how this transition let them use the same number of agents to engage with more customers without compromising customer satisfaction.
Posted: 03 May 2016 | Premiered: 15 Dec 2015

Dimension Data

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM
7 Matches
 
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