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Automation 101: An Introduction to the Future sponsored by ConnectWise WHITE PAPER: Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department. Posted: 05 Mar 2019 \| Published: 31 Aug 2018 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Not Everyone Needs a Cadillac sponsored by Serviceaide WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs. Posted: 01 May 2019 \| Published: 01 May 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

CW Nordics August 2018 sponsored by ComputerWeekly.com EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured. Posted: 17 Aug 2018 \| Published: 23 Aug 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Management \| Intelligent Databases \| Intelligent Networks \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Security \| Security Software \| Security Systems \| Security Threats \| Terrorism

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

5 Ways to Eliminate Help Desk Fire Drills sponsored by ServiceNow WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management. Posted: 24 Jan 2018 \| Published: 24 Jan 2018 TOPICS: Applications Management \| Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Service Management \| IT Services

CW ANZ: OpenStack gains a foothold in Australia sponsored by ComputerWeekly.com EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Posted: 12 Apr 2018 \| Published: 19 Apr 2018 TOPICS: Cloud Computing \| Computer Hardware \| Internet Industry \| Internet Security \| Internet Structure \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems

CW Benelux February 2018 sponsored by ComputerWeekly.com EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities. Posted: 01 Feb 2018 \| Published: 01 Feb 2018 TOPICS: Biometrics \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Hackers \| IT Best Practices \| IT Consulting Services \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security Best Practices \| Security Infrastructure \| Security Policies \| Security Software

From Disrupting Customer Experiences To Disrupting Markets sponsored by Algolia EBOOK: Download this e-book to explore a practical application of a digital maturity model, and find out how to deliver personalized shopper experiences, and fuel your digital strategies with intelligent search technologies. Posted: 19 Mar 2019 \| Published: 19 Mar 2019 TOPICS: Consumer Search Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Enterprise Search Software \| Personalization \| Retail Channels \| Search Engines

CW Benelux ezine August 2018 sponsored by ComputerWeekly.com EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology". Posted: 03 Aug 2018 \| Published: 09 Aug 2018 TOPICS: Cloud Computing \| Cloud Security \| Cloud Storage \| Computer Crimes \| Computer Industry \| Cybersecurity \| IT Consulting Services \| IT Governance \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| Networking \| Security \| Security Systems \| Security Threats \| Smart Appliances

Top 10 Nordic IT stories for 2018 sponsored by ComputerWeekly.com EGUIDE: The Nordic region is pioneering when it comes to the use of IT in society and business. In many ways, the region is a test bed for the most advanced implementations of technology, such as artificial intelligence (AI). Here are Computer Weekly's top 10 Nordic articles for 2018, with a look back at CIO interviews and the effect of AI on the region. Posted: 09 Jan 2019 \| Published: 09 Jan 2019 TOPICS: IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| Project Management

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