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A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow sponsored by ServiceNow EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

TechTarget - 2020 Global Connected Work Company Of The Year Award sponsored by Zoom Video Communications ANALYST REPORT: This year, Frost & Sullivan has recognized Zoom Video Communications, Inc. with the Connected Work Company of the Year award. Download this report to learn more about Zoom and why they have received this award. Posted: 18 Mar 2021 \| Published: 18 Mar 2021 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Top 4 Growth Areas of Machine Learning in Telecommunications sponsored by Dataiku WHITE PAPER: What are the best machine learning (ML) use cases with which telecom companies can exploit the massive number of data points that are flowing through their network? Read this detailed white paper to learn about 4 of them and how to put them into action. Posted: 08 Mar 2021 \| Published: 31 Dec 2020 TOPICS: Artificial Intelligence \| Machine Tools \| Machine Vision \| Telecommunications Carrier Systems \| Telecommunications Devices for the Deaf \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Industry Association \| Telecommunications Industry Organizations \| Telecommunications Industry Standards Organizations \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Regulations \| Telecommunications Service Providers \| Telecommunications Services \| Telecommunications Software \| Telecommunications Standards \| Telecommunications Systems

Learn How Modern Businesses Are Thriving With The Cloud sponsored by Sangoma Technologies ANALYST REPORT: UCaaS represents a marked departure from yesterday’s premises-based business “phone system”. The transformational impact on employee productivity, business agility and operational efficiencies is driving end-user organizations of all stripes to adopt UCaaS. In this Frost & Sullivan white paper, learn more about the UCaaS market and key trends. Posted: 31 Mar 2021 \| Published: 31 Mar 2021 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

8X8 Open Communications Platforms sponsored by 8x8, Inc. EBOOK: As many organizations turn to a full-time remote work model, reliable communications have never been so critical. In this interactive e-book, learn about 8x8 Open Communications Platform which can help deliver seamless communications across your organization by combing cloud phone, video collaboration, team chat, contact center and analytics. Posted: 11 Feb 2021 \| Published: 11 Feb 2021 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Vaccine Distribution Solutions from NWN sponsored by NWN Corporation RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine. Posted: 01 Mar 2021 \| Published: 01 Mar 2021 TOPICS: Communications Networks \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Services \| Network Analyzer Software \| Network Applications Software \| Network Configuration Management \| Network Configuration Management Software \| Network Design \| Network Infrastructure \| Network Management \| Network Management Software \| Networking

Be the Change: Minimized Investment, Maximized Results sponsored by Lumen RESOURCE: Procurement professionals are on a charge to deliver rapid ROI, boost efficiency and ensure continuity throughout. These can all be achieved through increased flexibility, which cloud communications readily offers. Check out this infographic to explore cloud-delivered UC by Lumen and Cisco. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: Cloud Computing \| Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Forrester Proven Drivers Unlock ITSM Infographic sponsored by Atlassian WHITE PAPER: In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started. Posted: 16 Feb 2021 \| Published: 16 Feb 2021 TOPICS: IT Governance \| IT Infrastructure \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

Collaborate With Cisco Webex sponsored by Redcentric Solutions Ltd EBOOK: In this infographic, walk through a typical workday in order to comprehend the importance of unified collaboration strategies. Posted: 09 Mar 2021 \| Published: 09 Mar 2021 TOPICS: Communications Systems

Microsoft Teams Direct Routing as a Hosted Oracle Cloud Infrastructure Service sponsored by Oracle WHITE PAPER: Organizations using Microsoft Teams can now leverage Teams Direct Routing as a service through Oracle’s Cloud Infrastructure. Through Oracle’s Session Border Controller (SBC) product line, Microsoft has certified their Direct Routing service for robust, compliant QoS. Read this white paper to understand this managed service, and others, in full. Posted: 23 Feb 2021 \| Published: 23 Feb 2021 TOPICS: Cloud Computing \| Cloud Management \| Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| IP PBX \| IP Phones \| IP Routing \| IP Videoconferences \| IP Videoconferencing Services \| IP Videoconferencing Software \| PBX \| Unified Messaging \| Unified Messaging Systems

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