Service Desk Management Reports

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Four ways HP productivity tools can help increase IT availability
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.
Posted: 25 Oct 2007 | Published: 01 Oct 2007

Hewlett Packard Enterprise

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Computer Weekly – 20 August 2024: A gold medal for Olympic mobile coverage
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we go behind the scenes with Orange, networking partner for the Paris Olympic Games, to discuss the challenges of connecting 120 venues. We talk to a CIO for whom IT accessibility and usability is a very personal concern. And we look at how to keep control of SaaS licensing costs. Read the issue now.
Posted: 19 Aug 2024 | Published: 20 Aug 2024

TechTarget ComputerWeekly.com

Computer Weekly - 31 January 2023: How the cost-of-living crisis is affecting IT
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine what the cost-of-living crisis means for IT leaders and tech professionals. We analyse what you need to consider when reversing systems out of the cloud and back on-premise. And Very Group's CIO talks about the post-pandemic challenges facing online retailers. Read the issue now.
Posted: 31 Jan 2023 | Published: 31 Jan 2023

TechTarget ComputerWeekly.com

Infographic: IT Priorities 2023 APAC Budget and Buying Patterns
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year and this year's results show that IT leaders across APAC remain bullish about spending despite macroeconomic headwinds as they continue to invest in strategic areas. Download this infographic to find out more about the results.
Posted: 05 Apr 2023 | Published: 06 Apr 2023

TechTarget ComputerWeekly.com

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

IT Salaries & Careers Infographic UK
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: This year, TechTarget and Enterprise Strategy Group's research division conducted an in-depth study—based on real technology professionals' input—to determine major trends in employment, perks, and staffing in the United Kingdom. Download the infographic to absorb the study's results and to benchmark your career experience against your peers'.
Posted: 16 Sep 2024 | Published: 16 Sep 2024

TechTarget ComputerWeekly.com

Why Strategic Automation Empowers Employees for HR and Workplace Services
sponsored by ServiceNow
WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
Posted: 14 Feb 2023 | Published: 14 Feb 2023

TOPICS:  IT Management
ServiceNow