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WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.

Posted: 14 Sep 2020 | Published: 14 Sep 2020

WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

WHITE PAPER: This survey from HPE focuses on uncovering the evolving attitudes towards the cloud, as well as several COVID-specific questions regarding the changing market conditions. Open now to take a look at how other organizations are viewing growing IT budgets and the unprecedented shift to remote work.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.

Posted: 25 Jun 2019 | Published: 11 Jul 2019

EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EGUIDE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.

Posted: 26 Mar 2021 | Published: 26 Mar 2021

EZINE: Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses.

Posted: 24 Jan 2020 | Published: 13 Feb 2020

WHITE PAPER: As digital transformation efforts accelerate, how do organizations keep sight of their main goals? And what are common factors that can serve as a framework to keep those goals on track? Download this Doppler report to explore the answer to those questions and more.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Posted: 27 Jan 2020 | Published: 27 Jan 2020