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Case Study: Keeping the Service Desk Up to Speed with Compliance sponsored by Serviceaide WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task. Posted: 21 Nov 2018 \| Published: 21 Nov 2018 TOPICS: IT Service Management \| IT Services

CIO Trends #8: Nordics sponsored by ComputerWeekly.com EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each. Posted: 09 Jan 2019 \| Published: 09 Jan 2019 TOPICS: Artificial Intelligence \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Utility Services \| Project Management

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

Adapting IT Operations to Uncertain Times sponsored by ServiceNow WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19. Posted: 18 May 2020 \| Published: 18 May 2020 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

2017 Salary Survey ANZ Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

ServiceNow adds mobile app to 'New York' Now Platform sponsored by ServiceNow EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide. Posted: 21 Nov 2019 \| Published: 21 Nov 2019 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

CW Benelux May 2018 sponsored by ComputerWeekly.com EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned. Posted: 01 May 2018 \| Published: 01 May 2018 TOPICS: Computer Hardware \| Cybersecurity \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Privacy Rights

CW Europe - March-May 2020: Experts examine Dutch government’s IT problems sponsored by ComputerWeekly.com EZINE: Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems. Posted: 02 Mar 2020 \| Published: 12 Mar 2020 TOPICS: Artificial Intelligence \| Data Analytics \| Data Security \| Financial Services \| IT Management Services \| IT Services \| Security Policies \| Security Software

Going Up? How Atlas Schindler Elevators Revamped Their IT Services sponsored by Serviceaide WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies. Posted: 21 Nov 2018 \| Published: 21 Nov 2018 TOPICS: Help Desk Management \| IT Service Management \| IT Services

CW Nordics August 2018 sponsored by ComputerWeekly.com EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured. Posted: 17 Aug 2018 \| Published: 23 Aug 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Management \| Intelligent Databases \| Intelligent Networks \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Security \| Security Software \| Security Systems \| Security Threats \| Terrorism

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