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Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits sponsored by ConnectWise EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management. Posted: 08 Mar 2019 \| Published: 31 Dec 2018 TOPICS: CRM \| CRM Best Practices \| CRM Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Managed Security Services \| Managed Security Services Providers

How to Transform Your Business to Become a Bionic MSP sponsored by Kaseya EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more. Posted: 12 Mar 2019 \| Published: 12 Mar 2019 TOPICS: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

Pushing IT Operations Into High Gear with ITSM and ITOM sponsored by ServiceNow WHITE PAPER: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms. Posted: 09 Oct 2018 \| Published: 09 Oct 2018 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Case Study: Using Intelligent Services to Revamp ITSM sponsored by Serviceaide WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: IT Management \| IT Management Services \| IT Service Management \| IT Services

CW ANZ: OpenStack gains a foothold in Australia sponsored by ComputerWeekly.com EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Posted: 12 Apr 2018 \| Published: 19 Apr 2018 TOPICS: Cloud Computing \| Computer Hardware \| Internet Industry \| Internet Security \| Internet Structure \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems

Make Your IT Events Less Eventful sponsored by Splunk : The complexity of modern IT environments is leaving IT with apps that flood them with events, false positives, and useless alerts. IT needs tools that enable them to identify and solve the issues that matter most. Access this white paper to learn how deploying an event analytics tool eases this task with data-driven insights. Posted: 26 Jan 2018 \| Published: 19 Dec 2017 TOPICS: Artificial Intelligence \| Data Analytics \| Data Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Computer Weekly – 24 October 2017: Where will AI take us? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology. Our latest buyer's guide examines the benefits of cloud-native applications. And we look at best practice in defending email systems from cyber attacks. Read the issue now. Posted: 20 Oct 2017 \| Published: 24 Oct 2017 TOPICS: Application Development \| Artificial Intelligence \| Autonomous Systems \| Cloud Computing \| Cloud CRM \| Cloud Storage \| Computer Crimes \| Computer Hardware \| Email Security \| Email Threats \| IT Asset Management \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems

The KPIs Top MSPs Rely on and How to Use Them in Your Business sponsored by ConnectWise EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business. Posted: 04 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Performance Testing \| Peripheral Hardware \| VARs

Recipe for SPARC Platform Success at Premio Foods sponsored by Cintra CASE STUDY: Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications. Posted: 11 Feb 2019 \| Published: 11 Feb 2019 TOPICS: Data Center Infrastructure Efficiency \| IT Management Services \| IT Outsourcing Services \| IT Services \| Oracle (Product)

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