How IT Service Portals Are Actually Being Used
sponsored by Samanage
RESOURCE:
Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.
Posted: 08 Aug 2018 | Published: 08 Aug 2018
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5 Reasons Why Your Service Catalog Isn't Delivering
sponsored by Espressive
WHITE PAPER:
When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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Now on Now: How Performance Analytics Gives Visibility and Control
sponsored by ServiceNow
WHITE PAPER:
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE:
Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018
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Now on Now: Scaling ITSM to Support Business Growth
sponsored by ServiceNow
WHITE PAPER:
As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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When School is Out, IT is In
sponsored by Samanage
WHITE PAPER:
While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.
Posted: 13 Aug 2018 | Published: 13 Aug 2018
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018
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Transforming IT Service Agility and Economics
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
IT often has too much on their plates to realize any of the purported competitive advantages that disruptive technology and automation can bring to the business. Jump into this guide to learn about five business and technology challenges that are driving IT consolidation strategies in an effort to simplify infrastructure management.
Posted: 16 Jul 2018 | Published: 31 Jan 2018
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Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER:
Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays.
Posted: 02 Jul 2018 | Published: 02 Jul 2018
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