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Why a Cloud Strategy is Never the Endpoint
sponsored by Cogeco PEER 1
RESOURCE: Jump into this blog post to discover how common cloud misconceptions are impacting businesses like yours – and why it can pay dividends to have expert best practices in your corner as your organization progresses on its cloud journey.
Posted: 18 Jan 2019 | Published: 09 Jan 2019

Cogeco PEER 1

ITSM and Digital Transformation – Where Are We?
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Splunk

Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti
 
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