5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018
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Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER:
New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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CW Europe – December 2018
sponsored by ComputerWeekly.com
EZINE:
Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 06 Dec 2018 | Published: 13 Dec 2018
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CW Nordics August 2018
sponsored by ComputerWeekly.com
EZINE:
In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.
Posted: 17 Aug 2018 | Published: 23 Aug 2018
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How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER:
Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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Escaping the Traditional Role of IT for Something Better
sponsored by ServiceNow
WHITE PAPER:
Open this whitepaper to learn how IT can escape its traditional role for something bigger with the help of intelligent and automated workflows – freeing up IT's time to focus on value-adding projects rather than manual maintenance tasks.
Posted: 10 Oct 2018 | Published: 10 Oct 2018
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IT Strategy is Dead... so What's Next?
sponsored by ServiceNow
WHITE PAPER:
IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
Posted: 29 Apr 2019 | Published: 20 Mar 2019
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Recipe for SPARC Platform Success at Premio Foods
sponsored by Cintra
CASE STUDY:
Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications.
Posted: 11 Feb 2019 | Published: 11 Feb 2019
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