IP-based Call Centers

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

ANALYST REPORT: Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.

Posted: 14 Nov 2019 | Published: 15 Oct 2019

WHITE PAPER: It’s been projected that IoT drive operations could generate up to $11.1 trillion per year by 2025 – so the urgency for businesses to explore this opportunity has become ever clearer. Use this whitepaper to review and evaluate real world IoT uses, top IoT industries, potential IoT applications, and more.

Posted: 19 Nov 2019 | Published: 19 Nov 2019

EGUIDE: In this e-guide, take a look at some of our most popular articles on issues faced by IT decision makers, such as how to create a strategy that works for the business in a digital age and tips on how to take advantage of opportunities to lead your organization to unprecedented success.

Posted: 29 Oct 2019 | Published: 29 Oct 2019

RESOURCE: Read this blog from Michael D’Ippolito, VP of IT Operations at Nationwide Insurance, to find out how his IT team leveraged cloud, automation, and new support capabilities to bring their business the agility it needed to beat out disruptors.

Posted: 18 Nov 2019 | Published: 28 Sep 2018

DATA SHEET: Read the following solution overview for a summary of the benefits of running Oracle workloads on vSAN-based hyperconverged infrastructure (HCI), granting you the ability to streamline workflows and achieve greater agility.

Posted: 20 Nov 2019 | Published: 20 Nov 2019

RESOURCE: This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI.

Posted: 13 Nov 2019 | Published: 30 Nov 2018