IT Management  >   IT Service Centers  >   Contact Centers  >  

IP-based Call Centers

RSS Feed   
IP-based Call Centers Reports
 
SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Magic Quadrant for Contact Center as a Service, North America
sponsored by NICE inContact
ANALYST REPORT: Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.
Posted: 14 Nov 2019 | Published: 15 Oct 2019

NICE inContact

Early Adopters Driving Smart Operations with IoT
sponsored by Mendix
WHITE PAPER: It’s been projected that IoT drive operations could generate up to $11.1 trillion per year by 2025 – so the urgency for businesses to explore this opportunity has become ever clearer. Use this whitepaper to review and evaluate real world IoT uses, top IoT industries, potential IoT applications, and more.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

Mendix

CIO Trends #8
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, take a look at some of our most popular articles on issues faced by IT decision makers, such as how to create a strategy that works for the business in a digital age and tips on how to take advantage of opportunities to lead your organization to unprecedented success.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

ComputerWeekly.com

How IT Ops Powers Business Strategy at a Major Insurance Company
sponsored by ServiceNow
RESOURCE: Read this blog from Michael D’Ippolito, VP of IT Operations at Nationwide Insurance, to find out how his IT team leveraged cloud, automation, and new support capabilities to bring their business the agility it needed to beat out disruptors.
Posted: 18 Nov 2019 | Published: 28 Sep 2018

ServiceNow

Hyperconverge Oracle to Support Business-Critical Apps with Ease
sponsored by VMware
DATA SHEET: Read the following solution overview for a summary of the benefits of running Oracle workloads on vSAN-based hyperconverged infrastructure (HCI), granting you the ability to streamline workflows and achieve greater agility.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

VMware

4 Reasons to Replace Your Traditional Storage with Hyperconverged Infrastructure
sponsored by Comport Consulting
RESOURCE: This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI.
Posted: 13 Nov 2019 | Published: 30 Nov 2018

Comport Consulting
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement