IP-based Call Centers

EBOOK: We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.

Posted: 20 Oct 2020 | Published: 20 Oct 2020

RESOURCE: When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.

Posted: 12 Oct 2020 | Published: 24 Jul 2020

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

WHITE PAPER: The future of work environments takes a tone of uncertainty in a post-COVID world. Dive inside this white paper to explore the most common questions and considerations surrounding the “future of work” as we know it in a post-COVID-19 world.

Posted: 14 Oct 2020 | Published: 14 Oct 2020

WHITE PAPER: The contact center has been undergoing massive change for years, as businesses migrate to the cloud and pursue omnichannel customer engagement strategies. But in 2020, several new and stabilized trends have emerged. Read on to learn how AI, collaboration, and hybrid cloud tools are breaking through the hype cycle and offering real solutions.

Posted: 16 Oct 2020 | Published: 16 Oct 2020

WHITE PAPER: Read this paper to learn that to keep up with operational and development demands, your organization needs a programmable infrastructure with cloud-powered intelligence. Cisco Insight SaaS can help make sure your management software is never out of date.

Posted: 20 Oct 2020 | Published: 20 Oct 2020

EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.

Posted: 20 Oct 2020 | Published: 20 Oct 2020