IP-based Call Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Software-defined Data Centers In A Hybrid World
sponsored by CPP Associates
WHITE PAPER: This white paper dives into the hybrid approach to data centers and whether it can help address scale and location capacity issues. Download now to see whether getting the best of both worlds is really possible in your organization, as well as some solutions to address the main issues you may be facing.
Posted: 18 Nov 2021 | Published: 26 Jan 2021

CPP Associates

Get Started with Threshold Monitoring
sponsored by Beta Systems
EGUIDE: Download this E-Guide to learn best practices for threshold monitoring including tips on defining thresholds, alerting configuration, and tips on establishing reporting processes.
Posted: 04 Nov 2021 | Published: 15 Jun 2020

Beta Systems

The ultimate guide to Robotic Process Automation (RPA)
sponsored by ComputerWeekly.com
EGUIDE: Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.
Posted: 06 Apr 2022 | Published: 06 Apr 2022

ComputerWeekly.com

CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
sponsored by ComputerWeekly.com
EZINE: As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
Posted: 11 May 2022 | Published: 26 May 2022

ComputerWeekly.com

CPP InVision Managed Services
sponsored by CPP Associates
VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.
Posted: 18 Nov 2021 | Premiered: 12 Jul 2021

CPP Associates

2021 APAC Media Consumption: Digital research preferences
sponsored by ComputerWeekly.com
INFOGRAPHIC: In this infographic, we show the results of our 2021 Media Consumption Survey. Find out why localization of content is important to users and what type of content works best in each buying stage.
Posted: 14 Dec 2021 | Published: 14 Dec 2021

ComputerWeekly.com