IP-based Call Centers

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: The following ESG paper explains how, with hyper-converged infrastructure (HCI), enterprises can more efficiently and effectively consolidate their apps and infrastructure. Download now to learn how to establish consistent operations with HCI, from the edge to the cloud.

Posted: 20 Nov 2019 | Published: 31 Aug 2019

WHITE PAPER: For most members of the C-suite, digital transformation has a quantifiable metric attached to it – ROI, customer retention, etc. But for the CIO, these metrics don’t exist in the same obvious formats; and in most cases, don’t exist at all. Inside, find out which alternative measurements CIOs are using instead.

Posted: 05 Nov 2019 | Published: 04 Nov 2019

RESOURCE: In times of growth, IT must solidify its foundation and understand the increasing demands of risk assessment and application development. At the same time, IT must plan ahead and future-proof their tools and practices. It can be a hard balance. Read Atlassian’s blog to find out some insider tips on how IT should handle growth.

Posted: 22 Nov 2019 | Published: 12 Feb 2019

WHITE PAPER: The emergence of wide-ranging tools like cloud, mobile IoT, and analytics has put organizations in a place where they need personnel to effectively lead the implementation. Download the 5 principles of a strong enterprise architect in order to understand digital priorities and how to support them.

Posted: 12 Nov 2019 | Published: 12 Nov 2019

CASE STUDY: See firsthand how a multi-national company counteracted aging and ineffective IT practices through automation, analytics-driven support tools, and even machine learning – all to earn their competitive edge back.

Posted: 01 Nov 2019 | Published: 01 Nov 2019

EZINE: In this handbook, focused on digital disruption in the Asia-Pacific region, Computer Weekly looks at how business and IT leaders can implement a coherent and cohesive approach to digital transformation. Download the handbook now.

Posted: 14 Jan 2020 | Published: 14 Jan 2020