IP-based Call Centers

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

DATA SHEET: Bring your current voice services into the Microsoft Cloud through Direct Routing. By leveraging CallTower’s integrations, you’re able to unlock the full potential of your phone system. If you’re using Microsoft Teams, read this solution brief to explore features of this integration and browse hardware options.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

EGUIDE: In today’s unpredictable world, businesses must be ready to respond to challenges with confidence, and unified communications is the foundation of this response. By reading this expert guide, you can explore 6 tangible benefits of unifying your communications strategy to keep your business productive, agile and cost-effective.

Posted: 04 Jan 2021 | Published: 29 Dec 2020

RESOURCE: When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.

Posted: 12 Oct 2020 | Published: 24 Jul 2020

WEBCAST: Organizations successfully carried out the overnight shift to remote work, but what steps should they take to make sure their current cloud-based remote work strategies hold up in the long term? In this webinar, learn how VoIP supports work-from-anywhere employees and explore 5 key requirements for a durable VoIP strategy.

Posted: 04 Jan 2021 | Premiered: Jan 4, 2021

EBOOK: We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.

Posted: 20 Oct 2020 | Published: 20 Oct 2020

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011