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IP-based Call Centers Reports
 
Operate From Anywhere: The Next Evolution of Remote Work
sponsored by Kingpin Comm. - 8X8
EBOOK: We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

Kingpin Comm. - 8X8

Zoom Phone Nomadic E911 Service — and Why It’s So Critical Now
sponsored by Zoom Video Communications
RESOURCE: When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.
Posted: 12 Oct 2020 | Published: 24 Jul 2020

Zoom Video Communications

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

The Future of Work: Preparing for the Improbable
sponsored by Cutover
WHITE PAPER: The future of work environments takes a tone of uncertainty in a post-COVID world. Dive inside this white paper to explore the most common questions and considerations surrounding the “future of work” as we know it in a post-COVID-19 world.
Posted: 14 Oct 2020 | Published: 14 Oct 2020

Cutover

8x8: Collaboration and AI Take Customer Care to the Next Level
sponsored by Kingpin Comm. - 8X8
WHITE PAPER: The contact center has been undergoing massive change for years, as businesses migrate to the cloud and pursue omnichannel customer engagement strategies. But in 2020, several new and stabilized trends have emerged. Read on to learn how AI, collaboration, and hybrid cloud tools are breaking through the hype cycle and offering real solutions.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Kingpin Comm. - 8X8

Manage Your Infrastructure Anywhere With Cisco Intersight Software as a Service
sponsored by Cisco
WHITE PAPER: Read this paper to learn that to keep up with operational and development demands, your organization needs a programmable infrastructure with cloud-powered intelligence. Cisco Insight SaaS can help make sure your management software is never out of date.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

TOPICS:  IT Management
Cisco

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

ServiceNow
 

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