IP-based Call Centers

EGUIDE: In today’s unpredictable world, businesses must be ready to respond to challenges with confidence, and unified communications is the foundation of this response. By reading this expert guide, you can explore 6 tangible benefits of unifying your communications strategy to keep your business productive, agile and cost-effective.

Posted: 04 Jan 2021 | Published: 29 Dec 2020

DATA SHEET: Bring your current voice services into the Microsoft Cloud through Direct Routing. By leveraging CallTower’s integrations, you’re able to unlock the full potential of your phone system. If you’re using Microsoft Teams, read this solution brief to explore features of this integration and browse hardware options.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

PRODUCT LITERATURE: In this paper, explore 6 return-to-work apps that can help your organization get started on the road back towards normalcy. Open now to start exploring.

Posted: 13 Apr 2021 | Published: 13 Apr 2021

RESEARCH CONTENT: Observability is an evolution of monitoring that offers insight into digital business applications, speeds up innovation and enhances the customer experience. Open up this research report from Gartner to learn more about observability, including analysis, benefits and use cases, risks of investing in observability tools and more.

Posted: 06 Apr 2021 | Published: 28 Sep 2020

VIDEO: In this video, see how Looker, a data analytics company, uses Atlassian’s alerting and on-call management platform to help deliver their services to over 200,000 users every day and keeps their response times low, and learn how you can do the same in your organization.

Posted: 01 Apr 2021 | Premiered: 10 Jan 2019