IP-based Call Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

2022 European IT Priorities Infographic: Pandemic Impact & Major Trends
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: In this infographic, based on research from Computer Weekly of over 850 European B2B IT buyers, learn the impact of the pandemic on the future of IT projects.  In addition, get an overview on the major trends facing the European market in 2022 such as the cloud first trend and the move to automation.
Posted: 17 Dec 2021 | Published: 17 Dec 2021

TechTarget ComputerWeekly.com

2021 UKI Media Consumption Infographic: Digital research preferences
sponsored by TechTarget ComputerWeekly.com
EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.
Posted: 13 Jan 2022 | Published: 13 Jan 2022

TechTarget ComputerWeekly.com

2022 Media Consumption Study: Fact or fiction - The rep-free buying experience
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: In this infographic, we look at the ever-increasing buyers' need to find information without intrusive sales pitches and give you practical tips on how to shape your digital marketing strategy to address this change in how your buyers' are researching solutions.
Posted: 28 Oct 2022 | Published: 28 Oct 2022

TechTarget ComputerWeekly.com

Computer Weekly – 31 May 2022: Trial and error – why the law on computer evidence must change
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, the Post Office IT scandal highlighted the problem with computer evidence – we examine the need for legal reform. We assess the nuclear option for sustainable datacentre power. And we find out how IT experts can improve their soft skills and boost their career prospects as a result. Read the issue now.
Posted: 30 May 2022 | Published: 31 May 2022

TechTarget ComputerWeekly.com

APAC Media Consumption Survey 2022
sponsored by TechTarget ComputerWeekly.com
LANDING PAGE: Information is a powerful tool for IT decision-makers, and we understand that our readers enjoy consuming media in many different ways. With this in mind, we are trying to gain a better understanding of what content types our readership values the most. By taking this survey, you will help us shape our content around your needs.
Posted: 19 May 2022 | Published: 19 May 2022

TechTarget ComputerWeekly.com

Building in Infrastructure Trust by 451 Research
sponsored by HPE and Intel®
WHITE PAPER: Read this paper to learn how improving platform security and establishing a foundation of trust, organisations large and small can help simplify security operations.
Posted: 06 Oct 2021 | Published: 04 Oct 2021

TOPICS:  IT Management
HPE and Intel®