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IP-based Call Centers Reports
 
AudioCodes Case Study
sponsored by AudioCodes
CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

AudioCodes

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

From an On-Prem Contact Center to a Cloud-Based one in 19 hours
sponsored by Intrado
WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

Intrado

Latency is the New Outage
sponsored by Redis Labs
WHITE PAPER: By leveraging a data layer that unifies data across clouds and the globe, organizations can overcome some of the inherent limitations that have challenges technology reams for decades and deliver better experiences to their end users. Access this whitepaper to learn more.
Posted: 09 Jul 2020 | Published: 09 Jul 2020

Redis Labs

BMC 2019 SecOps Survey
sponsored by BMC
WHITE PAPER: This Forbes Insight offers new findings on the state of SecOps today, from time management to budgeting priorities and more.
Posted: 09 Jul 2020 | Published: 09 Jul 2020

BMC

Root Cause Analysis vs. Monitoring Alerts
sponsored by Beta Systems
EGUIDE: While invaluable – particularly as IT environments evolve into increasing complex beasts day-by-day – monitoring alerts and tools are only half of the battle. Save a copy of this E-Guide to learn how root-cause analysis capabilities can complement today’s monitoring responsibilities.
Posted: 18 Jun 2020 | Published: 17 Jun 2020

TOPICS:  IT Management
Beta Systems

Deliver smart, responsive IT services in an always changing world with ITSM Pro
sponsored by ServiceNow
WHITE PAPER: As we’ve seen this year, IT organizations need the agility to rapidly adapt to any and all unforeseen challenges. With 6 new applications added to the standard ITSM package, ITSM Pro integrates AI, chat bots, and more so your organization can focus on delivering quality service experiences.
Posted: 08 Jul 2020 | Published: 08 Jul 2020

ServiceNow
 

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