IP-based Call Centers

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: So many of your employees' spend time searching for information and navigating the inefficiencies of a prototypical office work environment. Read this whitepaper that explains how Citrix can optimize your work space operations through integrative and automated features.

Posted: 26 Jun 2019 | Published: 26 Jun 2019

RESOURCE CENTER: Gain access to a collection of case studies, resources, and videos that illustrate the importance of infrastructure modernization in government and public sector organizations – and in turn, how to leverage that infrastructure to drive digital transformation objectives forward.

Posted: 06 Jun 2019 | Published: 06 Jun 2019

WHITE PAPER: This detailed paper from Crisp Research digs into the top 4 benefits of running SAP HANA workloads on HCI. Read on for an architectural overview, guidance on POC through implementation, and to learn how your organization can take advantage of this opportunity.

Posted: 07 Jun 2019 | Published: 07 Jun 2019

WHITE PAPER: Businesses choosing iPaaS providers need to be careful, as different providers may align with your goals differently. Read this whitepaper to learn the five main points to compare between iPaaS providers, and see how providers SnapLogic and Workato matchup.

Posted: 02 Jul 2019 | Published: 31 Dec 2018

WHITE PAPER: A fast-paced digital environment may be the reason many product development teams have been struggling as of late. Read this whitepaper which outlines key criteria development teams need to prioritize to ensure successful product development in a digital landscape.

Posted: 02 Jul 2019 | Published: 30 Jun 2019

WHITE PAPER: Not all incident management software options are alike – nor are they all equal in power. Dive into this market report to find out how today's top incident management software options stack up against one another, compared and contrasted based on their performance in four primary categories.

Posted: 10 Jul 2019 | Published: 10 Jul 2019