Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER:
Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011
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ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER:
Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012
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Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY:
Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010
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SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011
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Deliver Digital Workplace Programs with Service Providers that Focus on Employee Experience
sponsored by AVI-SPL
ANALYST REPORT:
Gartner estimates that by 2022, 75% of organizations will form a digital workplace IT team specifically designed to support end-user computing needs and work hand-in-hand with service providers. Inside this analyst report, find recommendations for working with service providers to build an engaging and intuitive work environment.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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3 Ways Agent Experience is Boosting Customer Experience
sponsored by NICE inContact
WEBCAST:
Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.
Posted: 26 Feb 2020 | Premiered: Feb 26, 2020
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How to achieve continuous feedback in DevOps pipelines
sponsored by 42 Lines
RESOURCE:
Continuous feedback is critical to optimize DevOps processes. While tools can enable feedback loops, DevOps teams still must reduce unnecessary noise and continually measure success.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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Understanding the Economics of In-cloud Data Protection: Designed for Today with Tomorrow in Mind
sponsored by Dell EMC
WHITE PAPER:
By using cloud-based data protection, organizations can provide enterprise-level protection at a reasonable cost and maximize their cloud resources. Read this ESG white paper to see the results of an annual IT spending intentions survey which outlines 3 major benefits of incorporating in-cloud data protection into your strategy for cloud workloads.
Posted: 06 Feb 2020 | Published: 06 Feb 2020
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IDG Report on 2020 IT Budget Projections
sponsored by Comcast Business
RESOURCE:
A recent IDG survey of IT decision-makers indicates that most expect IT budgets to continue to grow throughout 2020. In this blog post, recap on the key points from this survey to learn how IT decision makers are responding to their expanding budgets and increasing business alignment in the coming year.
Posted: 05 Feb 2020 | Published: 05 Feb 2020
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The State of AI in IT
sponsored by Zenoss, Inc.
WEBCAST:
Tune into this prerecorded webinar from Forrester to learn more about the current state of AIOps within IT departments and how to avoid common pitfalls. Then, you’ll hear industry experts explain the 6 key insights your organization will need to consider before deploying an AIOps solution.
Posted: 17 Mar 2020 | Premiered: Mar 17, 2020
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