IP-based Call Centers White Papers

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SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Eight Digital Best Practices For IT Professionals
sponsored by DocuSign, Inc.
WHITE PAPER: Open up this paper to see 8 iways that IT teams can make help make significant progress in their organization’s digital transformation.
Posted: 19 Apr 2021 | Published: 19 Apr 2021

TOPICS:  IT Management
DocuSign, Inc.

Building in Infrastructure Trust by 451 Research
sponsored by HPE and Intel®
WHITE PAPER: Read this paper to learn how improving platform security and establishing a foundation of trust, organisations large and small can help simplify security operations.
Posted: 06 Oct 2021 | Published: 04 Oct 2021

TOPICS:  IT Management
HPE and Intel®

2021 Vendor Showdown: IT Service Management Providers
sponsored by ServiceNow
WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow

Enabling Business with NVMe-oF™
sponsored by Western Digital
WHITE PAPER: Learn how NVME™ over fabrics (NVMe-oF™) can deliver great performance while also being able to mix and match different combinations of resources so you can tune your environment to meet business needs and rebuild it on the fly as those needs change.
Posted: 23 Nov 2020 | Published: 23 Nov 2020

TOPICS:  IT Management
Western Digital

The Total Economic Impact Of Slack For Technical Teams
sponsored by Slack
WHITE PAPER: Learn the results of a Total Economic Impact™ (TEI) study conducted by Forrester Consulting and commissioned by Slack and find out the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid.
Posted: 08 Feb 2021 | Published: 23 Oct 2020

TOPICS:  IT Management
Slack

Digital transformation, the open source way
sponsored by Red Hat
WHITE PAPER: Learn how to unite people, process, and architecture through digital transformation, using open source principles.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

TOPICS:  IT Management
Red Hat

Reducing the Hidden Costs of Storage
sponsored by Western Digital
WHITE PAPER: This paper explains how having your staff spend less time replacing drives combined with increased saving in power and cooling with Western Digital can result in significant reduction in costs.
Posted: 23 Nov 2020 | Published: 23 Nov 2020

TOPICS:  IT Management
Western Digital