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See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
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Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
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This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Access this paper to learn about Customer IAM and how it is similar to IAM and learn the key ways they are different from each other. Find out which could be the right choice for your organization.
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In this eGuide, you will hear that organizations depend on artificial AI and ML to forecast sales, segment their customer bases and identify risks. Download this guide and learn three Dell PowerEdge servers that have set world records in a benchmark specifically designed to provide real-world performance data on AI and ML workloads.
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Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
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Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
