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IP-based Call Centers White Papers (View All Report Types)
 
SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

The Essentials to Delivering Persistent Storage for Container-based Applications
sponsored by Red Hat
WHITE PAPER: Containers-based applications are quickly becoming a valued tool in the world of IT operations. Read this whitepaper to see exactly how container enhances your development process, and even helps operations admins.
Posted: 27 Jun 2019 | Published: 31 Mar 2019

Red Hat

9 Mission-Critical Steps to Prep for an IT Move
sponsored by Involta
WHITE PAPER: Read through 9 best practices for moving IT operations and data assets to a cloud or managed IT services provider securely, efficiently, and without risking buyer's remorse further down the road.
Posted: 22 May 2019 | Published: 22 May 2019

Involta

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
sponsored by ServiceNow
WHITE PAPER: Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
Posted: 06 May 2019 | Published: 06 May 2019

ServiceNow

The State of IT Transformation in 2019
sponsored by Datrium
WHITE PAPER: Explore survey results collected from over 500 IT professionals working in completed or in the midst of IT modernization projects to see what infrastructure problems they're still encountering – including high costs, unsecured data, and more.
Posted: 23 May 2019 | Published: 23 May 2019

Datrium

Opening New Horizons for Virgin Atlantic With Facebook's Collaboration Tool
sponsored by Workplace by Facebook
WHITE PAPER: Read this case study to learn how Virgin Holidays adopted Workplace as their central hub of communications which allowed them to problem solve in real-time.
Posted: 10 May 2019 | Published: 10 May 2019

TOPICS:  IT Management
Workplace by Facebook

Executive Profiles in Digital Transformation
sponsored by ServiceNow
WHITE PAPER: True digital transformation is no longer a buzzword or a far-off prospect – it's a necessity for any organization seeking ongoing business success. Read this white paper to explore how real world CIOs and IT leaders are commanding the helm of their organizations' digital transformation journey.
Posted: 18 Jun 2019 | Published: 20 Sep 2018

ServiceNow
 

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