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IP-based Call Centers White Papers (View All Report Types)
 
CallTower Microsoft Teams Direct Routing
sponsored by CallTower, Inc.
WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

CallTower, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Unlocking Retail Operations
sponsored by ServiceNow
WHITE PAPER: Retail has experienced constant disruption as a result of digital technologies. Read on to learn how you can partner with ServiceNow and Fujitsu to simplify IT service management, drive better customer engagement and retention, improve inventory management, and more.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

ServiceNow

IBM Cloud Pak for Watson AIOps
sponsored by IBM
WHITE PAPER: CIOs of the future will be able to use IBM’s AI-powered insights platform across their IT landscapes and development toolchains to transform internal experiences, reduce risk, exceed client expectations and deliver value. Check now the features and the benefits brought by IBM Cloud Pak for Watson AIOps
Posted: 19 Jan 2021 | Published: 19 Jan 2021

IBM

Data Storage At Midsized Enterprises
sponsored by Hitachi Vantara
WHITE PAPER: 451 Research recently conducted a study to examine the priorities, concerns, and strategies of midsized enterprises regarding storage infrastructure and the impact of COVID-19. Check out the report to see the highlights of this recent study and how to confront the challenges mentioned.
Posted: 29 Jan 2021 | Published: 25 Jan 2021

Hitachi Vantara

Busting the DevOps vs ITIL Myth
sponsored by BreakFree Solutions
WHITE PAPER: DevOps and ITIL teams have long been set up against each other. However, ask any IT leader who has driven digital transformation and they’ll tell you the myth of DevOps vs. ITIL doesn’t hold up. Use this guide to learn how your team can debunk the myth of DevOps and ITIL as opposing teams once and for all. Download the guide here.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

TOPICS:  IT Management | ITIL
BreakFree Solutions

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

COVID-19 Triggers Hike in IT Budgets, With Major Emphasis on Remote Work
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This survey from HPE focuses on uncovering the evolving attitudes towards the cloud, as well as several COVID-specific questions regarding the changing market conditions. Open now to take a look at how other organizations are viewing growing IT budgets and the unprecedented shift to remote work.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Hewlett Packard Enterprise
 

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