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IP-based Call Centers White Papers (View All Report Types)
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Analytics in the Contact Center: CallMiner’s Approach
sponsored by CallMiner
WHITE PAPER: Organizations are increasingly leveraging AI and machine learning (ML) in their contact centers to analyze every customer interaction and uncover any actionable intelligence. Download this white paper to learn how you can implement AI and ML to assist with your customer interaction analysis.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

CallMiner

IT Architect's Guide to File Gateway Consolidation
sponsored by IBM
WHITE PAPER: This white paper outlines five key characteristics that IT architects should look for in an enterprise file gateway solution as a part of a larger MFT strategy: Simplify operations and reduce cost, achieve greater visibility, security, collaboration and compliance.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

IBM

Business-focused ADM for Accelerated Growth
sponsored by Capgemini
WHITE PAPER: Open this resource to learn why CIOs and IT leaders are beginning to look for alternatives to their legacy system constraints – and how some are already earning the scalable, cost-effective consumption models that their businesses yearn for.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

TOPICS:  IT Management
Capgemini

Pocket Guide to Contact Center Management Terms
sponsored by Talkdesk
WHITE PAPER: Keeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure that you are up-to-date with the terminology you need to know.
Posted: 30 Aug 2019 | Published: 30 Aug 2019

Talkdesk

Reimagined Technology to Future Proof Business
sponsored by Citrix
WHITE PAPER: Learn how Citrix digital workspace solutions can support business and the workforce with a digital workspace.
Posted: 06 Nov 2019 | Published: 06 Nov 2019

TOPICS:  IT Management
Citrix

Training Amelia, Our Cognitive AI System
sponsored by IPSoft
WHITE PAPER: Read this white paper to learn how IPsoft trains its Amelia AI to provide a comprehensive and customer-friendly AI platform that can revolutionize the contact center.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

IPSoft

How to be a Data Center Hero with SDN
sponsored by Cisco
WHITE PAPER: Access this paper to learn how to make the complex simple and give business leaders what they want with software-defined networking (SDN) and next-generation switching for the multicloud era.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

TOPICS:  IT Management
Cisco
 

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