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IP-based Call Centers White Papers (View All Report Types)
 
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Realizing 2030: A Divided Vision of the Future
sponsored by Dell and Intel®
WHITE PAPER: From a team of global tech experts, discover how human-machine partnerships are predicted to evolve in the next decade and what those changes could mean for the future of business activity.
Posted: 18 Mar 2019 | Published: 18 Mar 2019

Dell and Intel®

Four Transformative IT Priorities for 2019
sponsored by Dell EMC
WHITE PAPER: Inside this article, find out how to pick and choose your IT transformation battles in the year ahead. Plus, take a peek at some technologies primed to drive new efficiencies in your organization – and in turn, prime new avenues of revenue growth.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

Dell EMC

Digital Transformation - Enjoy the Journey
sponsored by Compunnel Digital
WHITE PAPER: Click inside to trace through the roadmap of digital transformation, including a look at how the concept has evolved over time and tips on what a business in its throes can expect. From roadblocks to opportunities, you'll get a chance to glance over the common shapes digital transformation initiatives can take.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

Compunnel Digital

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

Splunk

Eliminate Business Service Outages by Moving to Service Aware IT Operations
sponsored by ServiceNow
WHITE PAPER: In this guide, find out how combining IT operations management (ITOM) and IT service management (ITSM) models can break down heavy operational siloes, giving IT teams more clarity into operations, infrastructure, and ultimately, their business impact.
Posted: 08 Mar 2019 | Published: 20 Sep 2018

ServiceNow

Find IT Problems Before They Find You
sponsored by ConnectWise
WHITE PAPER: Inside this tip-filled guide, learn why selecting the right system and infrastructure monitoring tools can give IT departments the secret weapons they need to perfect support services.
Posted: 05 Mar 2019 | Published: 31 Oct 2018

ConnectWise

How Providers Are Standardizing Technology Stacks
sponsored by Veeam Software
WHITE PAPER: This paper examines how today's technology providers are standardizing their offerings, and, as a result, how your organization can take advantage of more flexible product and pricing options, shortened SLAs, and prompt support delivery. Don't want to miss out? Download it here.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

Veeam Software
 

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