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Converged IP Contact Centers Reports
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

8x8 Intelligent IVR
sponsored by 8x8, Inc.
PRODUCT OVERVIEW: 8x8 Intelligent IVR is a speech enabled intelligent voice response system that leverages analytics and AI to provide self-service options for incoming callers. Learn about it—and what it can do for your contact center—in this product overview.
Posted: 05 Mar 2020 | Published: 05 Mar 2020

8x8, Inc.

Gartner: Five pitfalls for a new CIO to avoid
sponsored by ComputerWeekly.com
EBOOK: Incoming CIOs have around 100 days to set themselves up with a smooth runway to success. The good news is that countless CIOs have already gone through the rigmarole and made the mistakes so that you don't have to. Here are five common mistakes a new CIO should try to avoid.
Posted: 13 Feb 2020 | Published: 13 Feb 2020

ComputerWeekly.com

COVID-19 in APAC:Tech industry lessons & innovations
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read about the impact of the COVID-19 outbreak on the APAC tech sector, what tech vendors in the region are doing to support organisations during this difficult period and how the pandemic could spur businesses to dial up their digitisation efforts.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

ComputerWeekly.com

End-to-End Security Solutions for Mid-Market Businesses
sponsored by Dell Technologies and Intel
VIDEO: Tune into this webinar to learn directly from industry experts, analysts and product champions on how to transform your business with Dell Technologies’ portfolio of security products and solutions.
Posted: 21 Feb 2020 | Premiered: 21 Feb 2020

Dell Technologies and Intel

Fujitsu Cloud Service for AWS Modernization
sponsored by Fujitsu
DATA SHEET: To make the most out of AWS Cloud, there are many considerations a company must decide on beyond applications and databases. Access this data sheet to learn about a cloud service solution that delivers additional agility, lower costing operations, and allows organizations to benefit from the leading hyper-scaler through 3 key areas.
Posted: 10 Feb 2020 | Published: 10 Feb 2020

Fujitsu

BICS Demonstration Webinar
sponsored by Beta Systems
VIDEO: Managing disparate, multi-vendor IT infrastructure components is no easy feat. Inside this demonstration video, take a closer look at Beta Systems’ Business Infrastructure Control Solution and find out how it can optimize your ITOM practices.
Posted: 03 Mar 2020 | Premiered: 03 Mar 2020

Beta Systems
 

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