Converged IP Contact Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Computer Weekly – 4 April 2023: Revitalising UK digital government
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK's digital strategy? Read the issue now.
Posted: 03 Apr 2023 | Published: 04 Apr 2023

TechTarget ComputerWeekly.com

Computer Weekly - 1 November 2022: How the pandemic accelerated tech adoption in hospitality
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, the hospitality sector was devastated by the pandemic, and it's turning to technology to rebuild – we find out what's changing. Google's cloud business is growing but remains well behind the market leaders – what does its future look like? And we look at the benefits of AIOps for storage. Read the issue now.
Posted: 28 Oct 2022 | Published: 01 Nov 2022

TechTarget ComputerWeekly.com

CW EMEA - May 2023: The future of work
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at the future of work in Europe after the pandemic forced a change in entrenched human behaviour. We also look at the increasing problem of IT failures in Dutch hospitals and how they are affecting patient care, highlighting the need to improve IT security in hospitals. Read the issue now.
Posted: 10 May 2023 | Published: 11 May 2023

TechTarget ComputerWeekly.com

Computer Weekly - 29 November 2022: How to stop data retention from killing the planet
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, there's a hidden environmental cost to the vast volumes of data being generated – we examine what can be done to address it. We talk to the CISO of consumer reviews site Trustpilot, about building trust in IT security. And we look at what IT leaders can do if they inherit a toxic team environment. Read the issue now.
Posted: 28 Nov 2022 | Published: 29 Nov 2022

TechTarget ComputerWeekly.com

World-Record Performance for AI and ML
sponsored by Dell Technologies & AMD
WHITE PAPER: In this eGuide, you will hear that organizations depend on artificial AI and ML to forecast sales, segment their customer bases and identify risks. Download this guide and learn three Dell PowerEdge servers that have set world records in a benchmark specifically designed to provide real-world performance data on AI and ML workloads.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
Dell Technologies & AMD

Flexible IT Models Drive Efficiency and Innovation
sponsored by Dell Technologies and Intel
ESG: ESG recently conducted a survey to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits, as well as key challenges they may face by lagging behind. Open up this white paper to uncover key findings from the study.
Posted: 15 Feb 2023 | Published: 28 May 2021

TOPICS:  IT Management
Dell Technologies and Intel