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AudioCodes Case Study
sponsored by AudioCodes
CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

AudioCodes

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

5 Reasons to Make Virtual Agent Adoption a Priority
sponsored by Serviceaide
WEBCAST: Watch this brief video to explore the top 5 reasons for making virtual agent adoption a priority in your organization today.
Posted: 10 Jun 2020 | Premiered: Jun 10, 2020

Serviceaide

Building Strong Customer Relationships
sponsored by ConnectWise
EBOOK: The reality of today’s business environment is that your clients – even the dedicated ones – are actively evaluating their expenses and cutting costs where they can. How can your business ensure you’re not the ones on the chopping block? Dive inside this eBook chapter to learn five ways to reaffirm the value of your organization to your clients.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

ConnectWise

Optimizing IT Costs for Optimal Performance
sponsored by SolarWinds, Inc.
WHITE PAPER: Uncover five steps to follow to ensure that your IT optimization efforts aren’t conducted in vain – and find out more information about the benefits of IT tool consolidation.
Posted: 10 Jun 2020 | Published: 10 Jun 2020

SolarWinds, Inc.

Introducing the PagerDuty Postmortem Guide
sponsored by PagerDuty
RESOURCE: Postmortem assessments are integral because they help the team – and the organization as a whole – establish a culture of continuous improvement. Jump inside this blog post to learn about PagerDuty’s latest, comprehensive guide to effective postmortems, designed to clearly articulate the necessities and challenges to look for.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

PagerDuty

Unlock Your IT Strategy with Flexible Finance
sponsored by Aruba Networks
RESOURCE: Today, businesses are under pressure to update IT equipment with a limited budget and ensure faster project delivery. In this infographic, learn how Aruba and HPE flexible finance can help.
Posted: 01 Jul 2020 | Published: 01 Jul 2020

Aruba Networks
 

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