Converged IP Contact Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Computer Weekly - 1 November 2022: How the pandemic accelerated tech adoption in hospitality
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, the hospitality sector was devastated by the pandemic, and it's turning to technology to rebuild – we find out what's changing. Google's cloud business is growing but remains well behind the market leaders – what does its future look like? And we look at the benefits of AIOps for storage. Read the issue now.
Posted: 28 Oct 2022 | Published: 01 Nov 2022

TechTarget ComputerWeekly.com

Computer Weekly - 31 January 2023: How the cost-of-living crisis is affecting IT
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine what the cost-of-living crisis means for IT leaders and tech professionals. We analyse what you need to consider when reversing systems out of the cloud and back on-premise. And Very Group's CIO talks about the post-pandemic challenges facing online retailers. Read the issue now.
Posted: 31 Jan 2023 | Published: 31 Jan 2023

TechTarget ComputerWeekly.com

Why Strategic Automation Empowers Employees for HR and Workplace Services
sponsored by ServiceNow
WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
Posted: 14 Feb 2023 | Published: 14 Feb 2023

TOPICS:  IT Management
ServiceNow

Infographic: 5 cybersecurity trends for 2023
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: The key cybersecurity trends expected to shape 2023 run the gamut from the human behind the keyboard to tools embedding machine learning. Here's the lowdown on six trends IT services executives expect to encounter this year.
Posted: 16 Jan 2023 | Published: 17 Jan 2023

TechTarget ComputerWeekly.com

Computer Weekly – 29 March 2022: Ten years of the Raspberry Pi
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, as the Raspberry Pi reaches its 10th anniversary, we look back on how the low-cost computing device went from schools to supercomputers and even into space. Gartner offers tips on how to motivate IT staff in a hybrid working environment. And we meet the Dutch hackers helping to secure the internet.
Posted: 25 Mar 2022 | Published: 29 Mar 2022

TechTarget ComputerWeekly.com

IT Priorities Survey 2023
sponsored by TechTarget ComputerWeekly.com
LANDING PAGE: IT Priorities Research Program for 2023 is here! Your thoughtful response to this survey will help us better understand what is changing with your IT priorities. Our editorial team will use this information to better address your challenges when approaching upcoming technology purchases and business plans for 2023.
Posted: 24 Nov 2022 | Published: 13 Oct 2022

TechTarget ComputerWeekly.com