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Converged IP Contact Centers Reports
 
SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Modernizing Your Infrastructure? Here's Why You Should Take a Security-First Approach
sponsored by Nutanix
WHITE PAPER: Just because your job title doesn't include the word "security" doesn't mean you shouldn't be worrying about cyber-attacks. In today's world, security is an all hands on deck priority – especially at the infrastructure level. Inside, find out why IT infrastructure choices can make or break your team's ability to protect against cyber threats.
Posted: 04 Jun 2019 | Published: 31 Dec 2018

Nutanix

Unintended Consequences in Digital Transformation: 7 Lessons from Major Brands
sponsored by Capriza
WHITE PAPER: Open up this article to read through seven accounts from major brands like Nike, LEGO, Google, and more as they explore the roadblocks they encountered in their own digital transformation projects – and find out how they ultimately overcame them.
Posted: 10 May 2019 | Published: 10 May 2019

Capriza

The PagerDuty Post-Mortem Handbook
sponsored by PagerDuty
WHITE PAPER: No major incident is ever truly resolved without a postmortem. It's a way to look back and review the incident in detail to determine exactly what went wrong. Open this eBook to learn how PagerDuty conducts postmortems internally, and receive a free postmortem template.
Posted: 10 May 2019 | Published: 10 May 2019

TOPICS:  IT Management
PagerDuty

The State of IT Transformation in 2019
sponsored by Datrium
WHITE PAPER: Explore survey results collected from over 500 IT professionals working in completed or in the midst of IT modernization projects to see what infrastructure problems they're still encountering – including high costs, unsecured data, and more.
Posted: 23 May 2019 | Published: 23 May 2019

Datrium

Determining the Threshold of Investment (TOI) for Everbridge's Enterprise IT Alerting
sponsored by EverBridge Inc.
WHITE PAPER: Learn how to measure the ROI of modern IT alerting and monitoring technology. Looking beyond financials, you'll also find out how to evaluate an IT alerting platform for its ability to meet compliance demands and operational demands – and perhaps most importantly, how sophisticated its automation capabilities are.
Posted: 24 May 2019 | Published: 24 May 2019

EverBridge Inc.

The Evolving Contact Center: From Call Center to Customer Experience Center
sponsored by Burwood
WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.
Posted: 12 Jun 2019 | Published: 12 Jun 2019

Burwood
 

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