Converged IP Contact Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Adopting and Managing Infrastructure as Code
sponsored by TechTarget
EGUIDE: IaC is a practice that breaks IT and app infrastructure into script-like code -- but it can't be approached as if it's simple scripting. Read these five tips to evaluate IaC in your IT organization's ecosystem, how to implement it and how to automate it.
Posted: 19 Nov 2021 | Published: 19 Nov 2021

TechTarget

2021 APAC Media Consumption: Engaging prospect to accelerate the buy cycle
sponsored by ComputerWeekly.com
INFOGRAPHIC: In this infographic based on the results of our 2021 Media Consumption Survey, find out what are the most successful approaches to capturing a buyer's attention and the best ways to engage with users in the Asia-Pacific region.
Posted: 14 Dec 2021 | Published: 14 Dec 2021

ComputerWeekly.com

An It Executive’s Guide To Automation
sponsored by Red Hat
RESOURCE: IT can help business reach their increasingly lofty goals when it comes to delivering services, but only if they have the ability to scale their performance to meet these demands. Read on to learn why IT automation can help you meet these goals and set yourself up for sustainable, long-term success at scale.
Posted: 15 Dec 2021 | Published: 05 Mar 2021

Red Hat

Infographic: Top IT predictions in APAC in 2022
sponsored by ComputerWeekly.com
INFOGRAPHIC: As one of the first in the world to emerge from the throes of the pandemic, Asia-Pacific (APAC) organisations are expected to invest more in cyber security, cloud computing and automation in 2022 to secure their digital future. In this infographic, we review some of the key IT trends that are likely to shape the industry in the next months.
Posted: 19 Jan 2022 | Published: 19 Jan 2022

ComputerWeekly.com

The ultimate guide to Robotic Process Automation (RPA)
sponsored by ComputerWeekly.com
EGUIDE: Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.
Posted: 06 Apr 2022 | Published: 06 Apr 2022

ComputerWeekly.com

Modern ITOps Best Practices vs. Hybrid IT
sponsored by Beta Systems
EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.
Posted: 04 Nov 2021 | Published: 26 Mar 2020

Beta Systems