IT Management  >   IT Service Centers  >   Contact Centers  >  

Converged IP Contact Centers

RSS Feed   
Converged IP Contact Centers White Papers (View All Report Types)
 
Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
WHITE PAPER: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007

Avaya Inc.

Five Steps to Ensuring a Successful VoIP Migration
sponsored by inContact
WHITE PAPER: This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Headsets in an IP Telephony Environment: Enabling Real-Time Collaboration
sponsored by Plantronics, Inc.
WHITE PAPER: A well-chosen headset can help to enhance the VoIP experience even when the network is not performing optimally. Read this white paper to learn the benefits of evaluating and selecting the right headset for your VoIP environment.
Posted: 01 May 2007 | Published: 01 Sep 2006

Plantronics, Inc.

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Five Steps To Modernizing Your Data
sponsored by Microsoft
WHITE PAPER: As more and more software buyers are turning towards SaaS platforms rather than on-premise, is your business ready to make the shift? In this guide, learn how to navigate the transition to a SaaS app platform and discover the 5 common issues you'll likely meet along the way.
Posted: 22 May 2018 | Published: 22 May 2018

Microsoft

Informatica Intelligent Cloud Services: Next-Generation iPaaS
sponsored by Informatica
WHITE PAPER: As computing needs evolve alongside changing business needs, there's a new emphasis on data driven, automated, and self-learning capabilities. Read further to learn about the new capabilities of iPaaS architecture solutions, and how they're leaning on independent microservices to meet the demands of modern businesses.
Posted: 15 May 2018 | Published: 31 Jan 2018

Informatica

Taking IT To The Next Level
sponsored by Splunk
WHITE PAPER: Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.
Posted: 16 May 2018 | Published: 31 Dec 2017

Splunk
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement