Consumer Data Privacy

CASE STUDY: In the last decade, FSI Swedbank has seen a significant shift in how they interact with customers—processing 5 million digital customer interactions every day, with the majority via mobile avenues. In order to handle these new interactions, the bank turned to Pega. Learn about their experience and the benefits they achieved in this case study.

Posted: 22 May 2020 | Published: 22 May 2020

WEBCAST: Pega provides an always-on, digital customer brain that allows you to put your customer squarely in the center of your business across marketing, sales and service interactions. Find out how they achieve that in this brief video.

Posted: 28 May 2020 | Premiered: May 28, 2020

WHITE PAPER: Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.

Posted: 05 Feb 2020 | Published: 05 Feb 2020

CASE STUDY: Following the global financial crisis, the Royal Bank of Scotland (RBS) was in a hyper-competitive market; they needed to work harder to attract and retain profitable customers. To accomplish, they decided to implement Pega. Learn about their experience and the benefits RBS realized post-implementation.

Posted: 12 May 2020 | Published: 12 May 2020

CASE STUDY: Download this case study to learn how Citrix was able to execute on their business continuity plan with minimal impact to their business or customers—while ensuring the safety of employees and maintaining KPI's.

Posted: 15 Apr 2020 | Published: 15 Apr 2020

WEBCAST: Watch this webinar for tips on how to build a true culture of customer centricity in your organization and explore some of the key CX trends of 2020.

Posted: 18 May 2020 | Premiered: May 18, 2020

EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.

Posted: 27 Feb 2020 | Published: 31 Dec 2019

CASE STUDY: Southern Management Corporation, a financial services company providing tax and loan services, required a tight lockdown of their cache of personal and confidential customer data, while allowing for easy administration from the small IT staff managing a widespread network. WatchGuard provided the perfect solution. Read on to learn how they did it

Posted: 26 Oct 2009 | Published: 26 Oct 2009

WHITE PAPER: This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.

Posted: 11 Dec 2008 | Published: 11 Dec 2008

WHITE PAPER: The drive to protect credit card data is vital, but many companies have yet to implement technologies and processes needed to address Payment Card Industry (PCI) compliance. This white paper examines top reasons for PCI failure and how to avoid them.

Posted: 21 Nov 2006 | Published: 01 Jul 2006