Competitive Telecommunications Association White Papers, Software Downloads, Definition and Webcasts

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Competitive Telecommunications Association Reports

Streamline your Telco DX strategy sponsored by ServiceNow VIDEO: Learn more about how ServiceNow's telecom product offerings can improve customer care, reduce operating costs, and fully engage with new network technology to drive critical enablers of business change. Posted: 04 Nov 2020 \| Premiered: 04 Nov 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Industry Association \| Telecommunications Industry Organizations \| Telecommunications Infrastructure

IT jobswatch – trends in media IT recruitment sponsored by ComputerWeekly.com WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand. Posted: 20 Oct 2011 \| Published: 15 Mar 2011 TOPICS: IT Agents \| IT Consulting Services \| IT Industry \| IT Service Centers \| IT Workforce

The definitive IT troubleshooting guide sponsored by TechTarget RESOURCE: Applications composed of microservices in containers on distributed resources hardly look like their monolithic ancestors from just a few years ago. Yet, no matter the architecture, IT operations support must quickly identify and rectify any problems in production. Open this guide for best practices on monitoring for container-based applications. Posted: 23 Apr 2020 \| Published: 23 Apr 2020 TOPICS: Help Desk Management \| IT Agents \| Troubleshooting

9 Examples of Remote Teams Doing It Right sponsored by RingCentral RESOURCE: Check out this resource to read about 9 remote team success stories to help empower your own team to succeed in this new age of telecommuting work. Posted: 03 Aug 2020 \| Published: 03 Aug 2020 TOPICS: Collaboration \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| Telecommunications Industry \| Telecommunications Industry Association \| Telecommunications Industry Organizations \| Telecommunications Industry Standards Organizations \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Software \| Telecommunications Systems \| Telecommuting

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Introduction to Perspectium sponsored by ServiceNow WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship. Posted: 06 Nov 2020 \| Premiered: Nov 6, 2020 TOPICS: CIOs \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems

Addressing Digital Risks in Business-Critical Infrastructures sponsored by Schneider Electric WHITE PAPER: In the age of digital transformations and the Internet of Things (IoT), cybersecurity needs to be front of mind in order to prevent costly disruptions. But as hackers grow increasingly clever, maintaining security in these environments becomes difficult. Read this white paper to learn more about the common risks and how to address them. Posted: 29 May 2020 \| Published: 29 May 2020 TOPICS: Cybersecurity \| Industry Organizations \| Network Security \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

The Cloud People: Safe and Continuous Development in ServiceNow sponsored by ServiceNow WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes. Posted: 10 Nov 2020 \| Premiered: Nov 10, 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

Palo Alto Networks rockets resiliency by transforming IT sponsored by ServiceNow WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization. Posted: 09 Nov 2020 \| Premiered: Nov 9, 2020 TOPICS: IT Agents \| IT Asset Management Software \| IT Auditing \| ITIL

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

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