Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER:
In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017
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Computer Weekly Special Report: Fujitsu
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This 11 page special report updated for 2014 gives you the facts on Fujitsu its strategy, products and services and financial performance.
Posted: 04 Feb 2014 | Published: 04 Feb 2014
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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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5 Steps to Getting Your ITSM "Shift Left" Strategy Right
sponsored by Espressive
WHITE PAPER:
Dive into this guide to learn how your ITSM strategy could stand to gain from "shifting left," be it lower resource costs, streamlined support operations, or simply improved employee satisfaction.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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How to Implement a Virtual Agent
sponsored by Serviceaide
WHITE PAPER:
Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER:
According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014
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Transforming Cloud Datacenter Security for Business Mobility
sponsored by vmware airwatch
WHITE PAPER:
In this white paper, you'll learn ways to secure proprietary applications and data in the cloud data center. Learn what these cloud security approaches can offer over traditional security methods.
Posted: 18 Sep 2015 | Published: 18 Sep 2015
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How Support Services Can Simplify IT and Prevent Outages
sponsored by IBM
WHITE PAPER:
It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.
Posted: 08 Nov 2018 | Published: 08 Nov 2018
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Red Hat Cloudforms: Unified Management for Hybrid Environments
sponsored by Red Hat
DATA SHEET:
With unified management, IT can gain visibility across virtualization, private cloud, public cloud, and container-based environments. Read on to tackle the challenges of hybrid environments using Red Hat CloudForms, which enables self-service lifecycle management, continuously monitoring of managed resources, and more.
Posted: 07 Feb 2018 | Published: 31 Dec 2016
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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