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Agents Reports
 
Visibility to Containers: Measurable outcomes from CMDB
sponsored by ServiceNow
EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.
Posted: 22 Jan 2020 | Published: 22 Jan 2020

ServiceNow

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011

Gartner

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise

Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

CIO Trends #9: APAC
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the challenges that CIOs are facing in advancing their digital agenda, and how they are driving AI, robotic process automation and DevOps initiatives that underpin their digital transformation efforts.
Posted: 29 Oct 2019 | Published: 30 Oct 2019

ComputerWeekly.com

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Dell™ PowerVault™ DL2000 Powered by Commvault® - Data Protection
sponsored by DellEMC and Intel®
DATA SHEET: The PowerVault DL2000 is the first of Dell's TierDisk family of products, designed to provide cost-optimized solutions for secondary storage environments for data protection and data management.
Posted: 26 Jan 2009 | Published: 26 Jan 2009

DellEMC and Intel®

Windows Server 2012: New Features to be Aware of
sponsored by Dell and VMware
EGUIDE: This expert guide discusses the latest features of Server Message Block 3.0 (SMB 3.0) for Windows Server 2012. Additionally, learn how to set up scale-out file servers and ensure you receive the maximum benefits of this Microsoft upgrade.
Posted: 26 Nov 2012 | Published: 26 Nov 2012

Dell and VMware

Virtual agents not yet ready for primetime customer service
sponsored by SearchCRM
EBOOK: In this age of software automation, virtual agents can't replace humans at call centers. Yet chatbots can help assist customers and create new efficiencies.
Posted: 09 Feb 2018 | Published: 09 Feb 2018

SearchCRM

Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008

Avaya Inc.

Artificial intelligence creeps into business applications
sponsored by SearchDataManagement
EZINE: Uncover how artificial intelligence apps and explore how AI, ironically, makes human resources more human. Plus, learn about the many options available to mine valuable customer insights from big data, how chatbots are sales and customer service, and more.
Posted: 05 Apr 2017 | Published: 05 Apr 2017

SearchDataManagement

Innovative Ways To Address The Top 3 Agent Empowerment Challenges
sponsored by Talkdesk
RESEARCH CONTENT: Contact centers are struggling to keep their agents engaged. The word “empowerment” is regularly offered up as an end-all-be-all solution for driving culture improvement, but what does it really mean to empower agents? Find out in this trend report, which explores what it really means to empower your team members.
Posted: 27 Nov 2019 | Published: 27 Nov 2019

Talkdesk

Social channels changing contact center certification
sponsored by Salesforce.com
EGUIDE: In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Salesforce.com

How to be influential online
sponsored by ComputerWeekly.com
BOOK: Web psychologist, Nathalie Nahai explains how to use the web and social media to communicate your message more effectively.
Posted: 30 Nov 2012 | Published: 30 Nov 2012

ComputerWeekly.com

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

Call Center Tips to Optimize Agent Performance
sponsored by SearchCRM
EGUIDE: This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

SearchCRM

Total Economic Impact Of Oracle Universal Content Management
sponsored by Oracle Corporation
WHITE PAPER: This Forrester Consulting white paper examines the total economic impact and potential ROI that companies may realize by deploying Oracle Universal Content Management, a systematic approach of managing structured and unstructured content.
Posted: 10 Jul 2008 | Published: 10 Jul 2008

Oracle Corporation

Network Telemetry and Monitoring Agent for Application Performance
sponsored by Apcela
WHITE PAPER: Learn about Apcela's app monitoring tools that are designed to continuously scan your network and report on app performance. Find out how you can gain insight into where network issues are impeding performance.
Posted: 08 Oct 2018 | Published: 08 Oct 2018

Apcela

Implementing Web Chat: How to Launch, Staff, and Monitor
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Read this white paper to learn more about why you should implement web chat into your current customer support operations.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Citrix Online- GoToAssist

Enterprise Integration Patterns Flashcards
sponsored by Red Hat
RESOURCE: In this resource, take a look at 50 enterprise integration patterns flashcards that provide a crash course in integration terminology, tools, and strategies.
Posted: 17 Apr 2014 | Published: 31 Mar 2014

Red Hat

IQ Bot: Intelligent Self-Learning Digital Workforce
sponsored by Automation Anywhere
WHITE PAPER: Download this white paper to learn about IQ bot, a cognitive bot with vision skills that adds structure to unstructured content and learns by observing people at work increasing your digital footprint.
Posted: 15 Feb 2019 | Published: 15 Feb 2019

Automation Anywhere

What's New in Lync Server 2010- A Dell Perspective
sponsored by DellEMC and Intel®
WHITE PAPER: The next generation of communications is here. Lync Server 2010 and Lync 2010 provide sweeping changes to enterprise communications and build on the core Office Communications Server functionalities. With the use of virtualization and role collocation, customers can combine multiple functionalities into fewer machines.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

DellEMC and Intel®
 

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