As the pandemic hit, call center leaders scrambled to transition customer service agents to remote work, with as many as 80 percent now working from home. Read on to see how a strong digital workplace experience creates a strong employee experience-which, in turn, helps to drive better customer service and higher quality experiences for customers.
There are key factors that determine the success or failure of any security awareness program: timing, engagement, and knowledge of the role of data all contribute to a metrics-based plan for security awareness in an organization. But how do you get started? Dive into this detailed e-book to learn how to begin to drive changes in behavior.
How can you create the best People Experience for your employees? It starts by having the right enterprise software. Learn about Unit4’s ERP offerings and how they can help free people from low-value, repetitive tasks—creating the best possible workplace experience—in this white paper.
In this week's Computer Weekly, we look at the differing approaches to teaching computer science across the UK and assess the pros and cons of each. Our latest buyer's guide examines the technologies and best practices of multicloud environments. And we find out what you get for your money when buying cyber insurance. Read the issue now.
Demonstrating a compelling ROI on digital transformation initiatives is vital to securing business support and ongoing funding for additional projects. This eGuide offers up 9 tips that will help you measure and improve your digital transformation ROI, as well as 4 examples of digital transformation success in business. Download now to get started.
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.
In this e-guide: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.
HR no longer needs to take the entire first day and more for employee orientation, indoctrination and document signings—thanks to mobile onboarding applications. Learn how mobility has revamped onboarding processes in this expert guide.