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800 Number Services Reports
 
The Starting Line of Service Management
sponsored by Samanage
WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

Now on Now: Scaling ITSM to support business growth
sponsored by ServiceNow
EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Buyer's Guide to Professional Services Automation Platforms
sponsored by Datto, Inc.
EBOOK: This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

Datto, Inc.

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018

ServiceNow

Alleviate Technical Debt : A Practical Path to IT Modernization
sponsored by Red Hat
WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.
Posted: 02 Mar 2018 | Published: 31 Dec 2016

Red Hat

Hyperconverged Infrastructure: 11 Providers That Matter Most and How They Stack Up
sponsored by VMware & Intel
ANALYST REPORT: To assess the state of the HCI market, Forrester Research ranks the 11 most important HCI vendors in the market today. Download the report here to learn where the vendors stand in relation to one another and the 4 most influential ones in the space.
Posted: 02 Oct 2018 | Published: 25 Sep 2018

VMware & Intel

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Five Essential Characteristics for Service Management Integration
sponsored by Perspectium
WHITE PAPER: Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Perspectium

Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Arrow Electronics
 

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