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EBOOK: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.

Posted: 04 Apr 2018 | Published: 20 Jan 2018

EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.

Posted: 04 Jan 2019 | Published: 04 Jan 2019

WHITE PAPER: Dive into this white paper to explore the financial perks a cloud-based service desk system can bring to the table – including streamlined contract management, reduced significantly reduce maintenance costs, and low to zero up-front investment.

Posted: 05 Jun 2019 | Published: 05 Jun 2019

WHITE PAPER: Inside, learn about the core components of an AI-driven IT management and service management suite built around natural language processing and machine learning, and get a firsthand glimpse into how it can streamline your IT operations.

Posted: 20 Aug 2019 | Published: 20 Aug 2019

EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.

Posted: 11 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.

Posted: 21 Jan 2019 | Published: 21 Jan 2019

WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.

Posted: 02 Mar 2018 | Published: 31 Dec 2016

CASE STUDY: HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.

Posted: 04 Apr 2019 | Published: 20 May 2018

VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.

Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.

Posted: 29 Apr 2019 | Published: 29 Apr 2019