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CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience
sponsored by ComputerWeekly.com
WHITE PAPER: As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
Posted: 21 Oct 2011 | Published: 24 Aug 2010

ComputerWeekly.com

CW+: Quocirca Report: Telecoms re-invention – death of the traditional telco
sponsored by ComputerWeekly.com
WHITE PAPER: The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications.
Posted: 24 Oct 2011 | Published: 03 Aug 2010

ComputerWeekly.com

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
sponsored by IBM
WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Posted: 18 Jun 2010 | Published: 18 Jul 2007

IBM

The Impact of Carrier Ethernet on Service Providers
sponsored by Dorado Software
WHITE PAPER: Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.
Posted: 21 Sep 2009 | Published: 21 Sep 2009

Dorado Software

Top Five Ways to Cut Corporate-Liable Mobile Costs
sponsored by Dimension Data
WHITE PAPER: In this resource, discover how mobile security really starts from mobile device management. Click now to unveil 5 best practices to reduce complexity in mobile environments so that you can improve vulnerability monitoring capabilities.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

Dimension Data

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

Serviceaide

The Five Challenges of Modern IT Operations
sponsored by OpsRamp
WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

OpsRamp

New Telecom Technologies, New TEM Challenges
sponsored by Calero MDSL
WHITE PAPER: There are many new technologies that are being adopted by businesses at a rapid pace. Each brings new technical challenges, new provisioning challenges, new billing challenges and an exploding universe of endpoints to control. In this white paper, explore the implications that these technologies have on Telecom Expense Management (TEM).
Posted: 21 Oct 2020 | Published: 21 Oct 2020

Calero MDSL
 

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