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May 25, 2013

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WCM Reports

NJ 2-1-1 Success Story sponsored by Five9 CASE STUDY: Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. Posted: 26 Apr 2013 \| Published: 26 Apr 2013 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Call Forwarding Services \| Contact Center Management \| Contact Center Services \| Customer Interaction Services \| Customer Satisfaction \| Web Content Management

Managing the Social Media Mix White Paper sponsored by Oracle Corporation WHITE PAPER: This exclusive resource provides an eight-step guide to devising an effective social media marketing strategy and helps you determine how your company should allocate information to Twitter, blogs, Facebook, and more. Posted: 03 Jan 2013 \| Published: 30 Sep 2012 TOPICS: Best Practices \| Enterprise Content Management \| Marketing \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

Website Globalization Survey sponsored by Limelight Networks, Inc. WHITE PAPER: In today's digital world with tech-savvy and demanding consumers, an effective web presence can make or break your business. In order to remain competitive, companies are optimizing their web content management (WCM) strategies. Read on to review the survey results of 200 CMOs on the top challenges of WCM and learn how to overcome them. Posted: 15 Oct 2012 \| Published: 01 Aug 2012 TOPICS: Web Content Management \| Web Development \| Web Site Administration \| Web Site Design \| Web Site Monitoring

The Future of Web Content Management sponsored by Ektron, Inc. WHITE PAPER: When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture? Posted: 17 May 2011 \| Published: 17 May 2011 TOPICS: Content Management \| Content Management Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Web Content Management

True Profiles: A Contemporary Method for Managing Customer Data sponsored by Unica Corporation - An IBM Company WHITE PAPER: As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. Posted: 04 May 2011 \| Published: 04 May 2011 TOPICS: Business Process Management \| Channel Management \| CRM \| Customer Data Management \| Data Profiling \| Online Marketing \| Predictive Analytics \| Social Networking \| Web Content Management

Unleashing Microsoft SharePoint 2010’s Web Content Management Features sponsored by AvePoint, Inc. WHITE PAPER: In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. Posted: 21 Feb 2011 \| Published: 21 Feb 2011 TOPICS: Data Management \| Data Management Software \| Document Management \| Document Management Software \| Enterprise Content Management \| IT Industry \| IT Management \| SharePoint \| Web Content Management

Dell Unveils New Bing Maps Boulder Microsite sponsored by Dell, Inc. and AMD CASE STUDY: The goal was to build a cost effective and efficient microsite. They ended-up with a no-frills, high-performance microsite to deliver complicated geospatial applications that can in effect "quilt" different pieces of imagery into a cohesive mosaic that everyone can access. Read now to learn more. Posted: 16 Dec 2011 \| Published: 16 Dec 2011 TOPICS: Disaster Recovery \| High Performance Computing \| Storage Architectures \| Storage Media \| Storage Service Providers \| Web Content Accessibility \| Web Content Management

Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway sponsored by Websense, Inc. WHITE PAPER: The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective. Posted: 18 Aug 2009 \| Published: 18 Jun 2009 TOPICS: Secure Content Management \| Security \| Security Best Practices \| Security Threats \| Web 2.0 \| Web Application Security \| Web Content Management

Web Content Management ROI Measurement sponsored by Siteworx WHITE PAPER: Web content management systems (WCM) drive business for a variety of industries. Read this white paper to learn more about WCM-- how it can help your business and why it is important to get on board with WCM systems before you fall behind. Posted: 11 Oct 2011 \| Published: 10 Oct 2011 TOPICS: Content Management Services \| Content Management Systems \| Enterprise Content Management \| SOA \| Software as a Service \| Web 2.0 \| Web Content Management

Best practices for Web content management system selection sponsored by Acquia, Inc. EGUIDE: In this e-guide, readers will learn today's web content management technology trends and receive expert advice on choosing the right WCM tools for the job. Posted: 08 Nov 2011 \| Published: 08 Nov 2011 TOPICS: Open Source \| Request for Proposals \| Software as a Service \| Web Content Management

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