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University of San Francisco Uses ITSM Platform for Custom Applications
sponsored by ServiceNow
VIDEO: The University of San Francisco (USF) was suffering from an inflexible legacy system for IT service management (ITSM). In this video, find out how USF leveraged an ITSM platform to automate IT operations, and in particular, develop custom marketing and communications applications.
Posted: 03 Sep 2014 | Premiered: 31 Jul 2014

ServiceNow

Using StorageConsole Backup Manager for IT Chargeback and Showback
sponsored by APTARE
WHITE PAPER: This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
Posted: 18 Nov 2014 | Published: 30 Jun 2014

APTARE

Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

Creating a Successful Patch Management Strategy
sponsored by N-able Technologies
EGUIDE: In this expert e-Guide, learn how to ensure that your patch management strategy remains secure following the transition from physical to virtual desktops; why delaying security patches puts organizations at risk; and how to build a case for a formal patch management program.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

N-able Technologies

VNA Implementation Essentials for Healthcare Organizations
sponsored by BridgeHead Software
WHITE PAPER: Implementing a VAN can be rewarding for your organization, but it's critical that organizational strategies and objectives are understood to assure that all IT and service needs are met. This white paper analyzes factors that can affect a VNA deployment and considerations for a strategic deployment of a VNA.
Posted: 19 Sep 2014 | Published: 30 Apr 2014

BridgeHead Software

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

Case Study SAIT Polytechnic
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces a solution that streamlines and automates student and staff support across different teams and service desks.
Posted: 21 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

C&J Energy: Going Public and Outgrowing Its Infrastructure
sponsored by Alert Logic
WHITE PAPER: This white paper describes how C&J Energy, an oilfield services firm, collaborated with Alert Logic in order to meet user needs and achieve SOX compliance quickly without compromising protected information or spending unnecessary time on installation and implementation.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Alert Logic

IBM Resilient Services for Telecommunication - Identifying and using the right architecture for delivering resilient services
sponsored by IBM
EBRIEF: IT professionals are examining their current enterprise architecture to make sure they have the right infrastructure and applications to meet business objectives.
Posted: 01 Aug 2014 | Published: 28 Feb 2014

IBM

Security in the Hybrid Cloud, Now and in 2016
sponsored by F5 Networks
RESOURCE: The infographic illustrates current security practices in the hybrid cloud and investigates where these trends are likely to head by 2016.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

F5 Networks
 
 
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