This whitepaper examines the endpoint management capabilities required to simplify the delivery of IT capacity, enhance patch management for virtualized systems, speed the delivery of IT-services and improve information access.
In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
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