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VNO White Papers (View All Report Types)
 
Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Defining and Simulating ITIL Processes with Advanced Business Modeling
sponsored by Global Knowledge
WHITE PAPER: In this white paper, learn how an advanced business modeler provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles, and resources.
Posted: 11 Mar 2016 | Published: 26 Feb 2016

Global Knowledge

Dell ProSupport: Time is Money
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper details and IT management partner that will help you by catering its services to your organization's needs.
Posted: 17 Jun 2014 | Published: 23 May 2014

Dell, Inc. and Intel®

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

5 steps to aligning IT to the needs of your organization
sponsored by CISCO & INTEL® XEON® PROCESSOR
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

CISCO & INTEL® XEON® PROCESSOR

IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013

Dell Software
 
 
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