Trainers

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: When it comes to IT certifications, not all certifications are equally valued by companies. Find out the top 15 certifications most in demand for 2012 and what their corresponding salaries are on average. Discover which certifications will net you a 6-figure salary.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Security has always been an important part of any IT infrastructure. This white paper has tips to help improve your awareness of some of the more important risks threatening your Microsoft infrastructure.

Posted: 13 May 2009 | Published: 13 May 2009

WHITE PAPER: Many IT administrators are continuing to rely on outdated server applications. Access this exclusive resource to learn the value a third-party application can bring to your data center with enhanced server operating systems and RDP.

Posted: 13 Jul 2011 | Published: 13 Jul 2011

WHITE PAPER: In February, 2009, Microsoft released their next major release, designated as R2, to their IP PBX product Office Communications Server (OCS) 2007. Several great features and enhancements to Microsoft's existing product make OCS 2007 R2 a significant contender in the Unified Communications (UC) marketplace.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

WHITE PAPER: Read this white paper to explore 3 critical steps every organization must take in order to make the transformation necessary to support the specific changes required to grow a successful Cloud practice.

Posted: 20 Dec 2011 | Published: 20 Dec 2011

WHITE PAPER: The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.

Posted: 19 Oct 2010 | Published: 19 Oct 2010

WHITE PAPER: This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content.

Posted: 22 Nov 2010 | Published: 22 Nov 2010

WHITE PAPER: It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.

Posted: 27 May 2009 | Published: 27 May 2009

PRESENTATION TRANSCRIPT: This presentation transcript compares the first and second releases of Windows Server 2008. Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business.

Posted: 15 Jun 2010 | Published: 15 Jun 2010

WHITE PAPER: The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WHITE PAPER: In this paper you’ll learn how Snapshots use a copy-on-write operation that minimizes the drive space required for each snapshot. Unless there are changes in the original database, the snapshots will remain empty. Queries to the snapshot for un­changed records will automatically be redirected to the original database.

Posted: 07 Jul 2010 | Published: 07 Jul 2010

WHITE PAPER: This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.

Posted: 17 Dec 2010 | Published: 17 Dec 2010

WHITE PAPER: Dynamic management views and functions were extraordinary additions to SQL 2005, and they have only improved in function and increased in number in SQL 2008. This white paper will explore a few of their capabilities and give examples as to how they can ease the workload of a database administrator.

Posted: 22 Sep 2009 | Published: 22 Sep 2009

WHITE PAPER: Exchange Server 2010. There are many new and improved features in the new version. This white paper outlines ten items to consider when planning and deploying an Exchange Server 2010 infrastructure, as well as some considerations to keep in mind when making the decision to move on to the "latest and greatest" iteration.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

Posted: 26 May 2009 | Published: 26 May 2009

WHITE PAPER: Microsoft provides freely available and quite powerful tools that can help you image and deploy Windows 7. This white paper explores those components and their processes used during these deployments.

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: This paper focuses on a series of best practices and techniques for development teams looking to improve their software development process.

Posted: 11 Nov 2011 | Published: 11 Nov 2011

WHITE PAPER: Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know?

Posted: 30 Jun 2009 | Published: 30 Jun 2009

WHITE PAPER: There is a well-spring of features and capabilities of Microsoft's Exchange Server 2007 messaging platform. The longer you use it, the more treasures you can pull up from the deep. In this paper, we'll look at and discuss five things you probably don't know about Exchange Server 2007.

Posted: 27 Jul 2009 | Published: 27 Jul 2009

WHITE PAPER: In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment.

Posted: 27 Aug 2009 | Published: 27 Aug 2009

WHITE PAPER: This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends.

Posted: 19 Nov 2010 | Published: 19 Nov 2010

WHITE PAPER: In the early days of the beta version of what became known as Exchange 2007, the internet was littered with rumors and speculation about the demise of Exchange Public Folders. In this white paper we will examine Exchange Public Folders and consider where they fit in our plans for a messaging infrastructure.

Posted: 17 Mar 2010 | Published: 17 Mar 2010

WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.

Posted: 04 Mar 2011 | Published: 04 Mar 2011